Customer Outreach Specialist

Description

Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Outreach Specialist in our call center. As a Customer Outreach Specialist, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. Additionally, you will make outbound calls to previous customers to follow up on estimates and rehash sales that were previously offered by our sales team. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Requirements

Responsibilities:

• Answer incoming customer calls promptly and professionally.
• Provide accurate information and assistance to customers regarding products, services, and billing.
• Analyze customer inquiries and determine the appropriate resolution or escalation.
• Make outbound calls to previous customers to follow up on prior estimates and rehash sales offers made by the sales team.
• Maintain customer records and update information as necessary.
• Use phone etiquette to ensure positive interactions with customers.
• Collaborate with other team members to resolve complex customer issues.
• Work with the sales team to understand previous customer interactions and effectively rehash estimates or offers.
• Provide customers with updated service details and offer additional solutions or promotions when applicable.

Qualifications:

• Strong communication skills, both verbal and written.
• Excellent phone etiquette and active listening skills.
• Previous experience in customer service or outbound calling.
• Ability to analyze customer needs and provide appropriate solutions.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Proficient in using computer systems and software applications.
• Experience with data entry and managing customer records in CRM systems.
• Ability to stay motivated and focused when making outbound calls for rehashing estimates or offers.

Benefits:

• Health insurance
• 401k
• Unpaid time off
• Paid time off
• Retirement plan

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 5 pounds at times.

If you are a motivated individual who is passionate about providing exceptional customer service and follow-up, we encourage you to apply for the position of Customer Outreach Specialist. Join our team today!

Job Type: Full-time

Pay: $27,500.00 - $32,500.00 per year + (Competitive commission packages)