Customer Pickup Clerk

The Customer Pickup Clerk plays a critical customer service role by providing customers with fast, friendly, and accurate service. The Customer Check-In Associate will verify customer identification upon check in, explain AFW pickup policies and procedures to the customer, enter the customers information into our database and verify the order is correct and ready to be picked, assign the customer a pickup pager, and assist with any customer issues that may arise.

If you want to know more about American Furniture Warehouse and what we do click on the link below!

https://youtu.be/QjaYn_sn_AM

Job Type: Full-time

Starting Pay: $17.50 per hour, with weekly pay ***Higher Rater are Verified Through Previous Experience***

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Morning shift
• Weekend availability
• Work Location: In person

Job Requirements

• Adhere to the AFW asset protection policies and identify and prevent fraud.
• Verify customer identification against receipts.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
• Positive attitude with strong interpersonal skills.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Ability to apply technology up to and including ipads, storis, excel, and windows.

Qualifications

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership of enhancing the customer experience.
• Check stock to ensure merchandise is ready to be picked up.
• Able to be cross-trained in the Front Office and Customer Return positions.
• Addresses customer complaints and resolves problems as needed.
• Leverages technology in order to facilitate the customer experience.
• Completes customer check-in procedures accurately and efficiently.
• Educates customers on the check-in and pick-up procedures.
• Assists in resolving fundamental customer issues.
• Basic reading, arithmetic, writing, and oral communication skills.
• Responding to public address system announcements.
• We are identifying and reading reports, tickets, and UPC labels.
• Requires recognizing, identifying, and using merchandise and necessary reports.

Physical Requirements

• Long periods of sitting and standing.
• Exposure to concrete Flooring
• Exposure to fluorescent lighting.
• Requires constant use of arms, hands, fingers, eyes, legs, and back
• The Customer Pickup Clerk position involves lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.
• Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand/walk, and regularly requires lifting/handling/carrying material or equipment of moderate weight (8-50 pounds).

A pre-employment drug screen and pre-employment background check must be passed upon the job offer.
American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.