Customer Project Assistant

Summary:
The Customer Project Assistant has a key position in the “front end” of the business. As such, the position has a significant impact on the achievement of Sheboygan Paper Box Company's prime objective, Customer Satisfaction. The majority of the position's function is involved with the collection of and accurate entry of information into the corporate ERP system, consisting of customer specifications (needs and wants) for customer orders, as well as with the approvals necessary to begin manufacturing customer project. Throughout the entire "front-end" process, the Customer Project Specialist will have active, facilitative communications with the customer and across all levels of the company to ensure project success.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Collect timely and accurate customer specification information to be able to satisfy the requirements of the EnCore order entry module to release production orders into the ERP system.
1. Assist the Customer Project Specialist team and Sales team in the sales development process including tracking requests for samples and requests for quotes.
2. Manage all customer art, proofs, and structural design requirements.
3. Provide the necessary communications and order processing to accommodate changes to customer orders.
4. Provide special customer services as appropriate, such as customer inventory reporting and vendor managed inventory (VMI) coordination.
5. Assist with Customer Project Specialist responsibilities when necessary.

Administrative Responsibilities:
1. Managing incoming calls and security screening into the building from the front door during business hours.
2. Crosstrain into Customer Project Specialist responsibilities to give assistance when necessary. These duties include pull/file Job Cost Folders, Job Packets, Quote Folders, sending Customer Inventory Reports and enter Customer Releases.
3. Maintain electronic history cards.
4. Maintain Vendor/Supplier Certificates of Insurance (COI) Program.
5. Manage and maintain electronic copies of SPBCo documents and forms.
6. Make security badges for new employees and replace badges when necessary and set them up in the security system, member of Security System Group.
7. Publish various information to the SPBCo InfoNet and EBB (Electronic Bulletin Board).
8. Any other administrative duties that are assigned.

PROFICIENCES / CHARACTERISTICS
1. Strong knowledge of Manufacturing Customer Service.
2. Personal Traits: problem solver, accurate, detail oriented, work independently, resolve conflict, stress resilience, positive, friendly and a can-do attitude.
3. Team Traits: supportive, result focused, task sharing, identifies goals, strong contributor.
4. Administrative Traits: organized, uses prioritization, strong time management and adheres to standards.
5. Strong mastery of all aspects of the ERP system required for order entry and related follow-up actions (i.e.., aged A/R, aged FG, RGA, etc.).
6. Strong proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
7. Ability to gain solid knowledge of the graphic arts process and paperboard converting processes.
8. Ability to ask probing questions and pursue follow-up in a customer-sensitive manner as well as to persuasively communicate outward/in and inward/out.
9. Ability to support Sales Representatives and, at times, direct their efforts in areas of need.
10. Ability to travel to accounts, as necessary.
11. Highest personal and professional ethics.

KEY SPBCo RELATIONSHIPS
Sales Representatives
Estimators, Structural Design, and Pre-Press personnel Shipping personnel
Accounting personnel
Plant Management and Supervision Ownership and Senior Management
HR Department

EDUCATION and/or EXPERIENCE
1. Associate degree and/or bachelor’s degree in a business-related discipline preferred.
2. A minimum of 3 years’ experience in Manufacturing Customer Service is required.
3. Packaging Industry experience a plus.
4. Valid driver’s license require.

Career Opportunities/Benefits

As a growing, successful firm in the broader paperboard packaging industry, SPBCo offers numerous opportunities for the right candidate, to include new employee training schedules, skilled-trade positions within the folding carton industry and an active coaching and development culture.  We also offer a full benefits package which include health/dental/life insurance, short/long term disability, 10 paid holidays, a progressive paid vacation schedule, personal time off (PTO), employee assistance program (EAP), 401(k) plan with a company match and Profit-Sharing plan.