Customer Quality Engineer (Technical Service Engineer )

About O-I

Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world. 

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. 

Why do you want to apply? The OIPS operations is striving to be  a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally.  O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement.

As a Customer Quality Engineer (Technical Service Engineer ) for O-I you will investigate quality related issues with the customer, sales, and manufacturing plants to resolve problems in the most efficient manner, keeping the interest of the company and the customer in mind.

The Customer Quality Engineer (Technical Service Engineer ​​​​​​​) will:

• Attend all quality product claims of our customers according to the established procedure.
• Provide a pro-active service in order to anticipate customer needs.
• Assist and give technical support in test runs, first runs in plants and with the customer on filling lines.
• Providing a pro-active service to link the external customer and the manufacturing plant in order to interchange experiences and share relevant information as needed.
• Detect areas of opportunity to improve the glass container functionality on the customer’s line and at the manufacturing plants as well.
• Monitor re-select/repack crews and oversee their work when necessary.
• Enter and maintain information up to date in SAP.
• Develop activities assigned by immediate supervisor in order to comply with the directives of the Quality Committee.
• Provide information in coordination with the sales team to allow good communication between the customer and the other areas of the organization.
• Comply with the ISO 9001 standard.
• Observe competitors’ bottles, cartons, and palletizing for ideas to improve our packaging.

The Customer Quality Engineer (Technical Service Engineer ​​​​​​​) should have:

• Knowledge in quality specifications for glass containers, sampling methods, and filling process.
• Skills with laboratory instruments used for physical tests of glass containers.
• The ability to audit inventories and monitor quality held inventory.
• Experience maintaining an exceptional service with internal and external customers.
• Diagnostic skills in field performance problems.
• Good and positive attitude with a customer service mentality, while defending the company’s best interest and the customer’s legitimate requirements.

• Bachelor's Degree in Engineering preferred
• REGUIRED: At least three years’ experience in a glass manufacturing plant
• Willingness and availability to travel
• Good public relations skills.
• Bilingual Spanish/English preferred

Travel Requirements:

• ALL TRAINING WILL TAKE PLACE IN PLANO, TX
• Requires significant travel.
• Requires overnight travel to customer sites, plants around the USA, Canada and Mexico and/or outside offices.
• Weekend and/or evening work may be required.

What we offer at O-I:

Salary Range:  The expected salary range for this position is between $88,000 and $105,000.  Actual pay will be adjusted based upon candidate experience and other job-related factors permitted by law.

O-I offers a very generous benefit package – some of the highlights are: 

• Vacation time and paid holidays  
• Medical, dental, prescription and vision care coverage 
• Pre-tax accounts 
• Well-being program which includes opportunity to earn employer contributions 
• Life and AD&D Insurance 
• Disability Insurance 
• 401(k) retirement saving plans with employer contributions 
• Financial advisors to assist with retirement planning and financial wellness 
• Employee Assistance Program 

All your information will be kept confidential according to EEO guidelines.

O-I is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].