Customer Relation & Surveying Specialist

Description

Company Overview:

ARCXIS (Houston, Texas), is the largest provider of inspection, design, engineering, and quality assurance services for the U.S. residential construction industry. Formerly known as DPIS Builder Services, Ei Companies, Post-Tension Solutions, Ensign Building Solutions Home Energy Division, and Building Energy, ARCXIS brings together hundreds of years of expertise and experience under a single brand serving builders in over half of the states spanning the continental United States.

The ARCXIS group of companies also includes ABCO Construction Services, LLC (Centennial, Colorado) and structural engineering firm United Structural Consultants (Houston, Texas). Both ABCO and USC service the multi-family, multi-use, and commercial sectors of the construction industry.

ARCXIS is majority owned by Saw Mill Capital, LLC (Briarcliff Manor, New York). Visit us online at www.arcxis.com.

across the entire company.

 

Position Overview:

The Customer Relation and Surveying Specialist is a vital role in bringing our survey services to market. The ideal candidate will possess extensive expertise in land surveying, project management, office administration, and quality assurance/control. This role requires a proven leader with a strong background in operational management and a commitment to driving sales, productivity, and profitability. The role will collaborate closely with sales, engineering, drafting and our licensed surveyors to define, coordinate and meet customer expectations. 

Key Responsibilities:

Client & Business Development:

• Consult clients to define customer expectations and requirements. 
• Operate and maintain knowledge of industry-relevant software and      practices. 
• Consult and advise the sales team on market/customer opportunities and      account management.
• Optimize surveying operations by implementing the best practices,      managing budgets, and improving performance metrics.
• Ensure strong stakeholder management, maintaining trust and      collaboration with clients, builders, and trade partners.
• Maintain and expand client relationships by delivering high-quality      services and solutions.
• Assist in developing proposals for land surveying projects.
• Travel within the Central Region, with occasional travel to other      states or markets as necessary.

Quality Assurance & Risk Management:

• Direct the quality control and assurance for survey related      services. 
• Ensure quality control, risk management, and compliance with legal      and safety standards for all survey-related work.
• Support and implement new services to enhance surveying capabilities.
• Collaborate with leadership to set goals and operational standards,      ensuring alignment with best practices.

Requirements

Qualifications & Experience:

• 5+ years of construction consulting and surveying experience required.
• 2+ years of project management experience.
• 2+ years of Sales or Customer Service experience.
• Bachelor's degree preferred.
• Strong financial, technical, and leadership skills.

Work Environment & Physical Demands:

• This role will be an in-office environment (Houston or San Antonio).
• Requires frequent travel across the Central Region.
• Must be able to traverse active construction sites and lift      equipment up to 60 lbs.
• Full-time position, Monday–Friday, with occasional evening and      weekend work as needed.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance