This position is an entry level customer relationship management position that provides an opportunity to grow into other customer relations and/or sales positions within the company. The primary purpose of the Account Representative is to support various internal and external sales channels through supporting current clients as well as executing organizational cross-sell initiatives. This position requires a person who is extremely pro-active, receives and asks for direction well, and is proficient in multi-tasking. This person must exemplify strong communication and above average attention to detail.
Essential duties and responsibilities:
- Develop strong and trusted relationships with customers through timely and accurate communications
- Resolve customer issues in an accurate and timely manner
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Sets up and maintain paper and electronic filing systems for records, correspondence, and other material.
- Enter new customer data and other sales data for current customers into computer database.
- Work with inside and outside sales representatives to keep account activities and literature up to date
- Prepare and follow-up on direct customer renewals
- Additional duties may be assigned
Skills Required:
· High level of accuracy
· Pro-active approach to follow through
· Strong organizational and multi-tasking skills
· Track record of building solid relationships
· Strong intrapersonal judgment skills are needed to prioritize varied daily goals and tasks
· Professional appearance and presence that includes a positive attitude
· Spirit of willingness to cooperate while working independently, but coordinating that independent work with others
· Highly motivated, dependable, and self-sufficient individual that is able to meet tight deadlines and work well under pressure
Job Qualifications/Requirements:
A BA/BS or Associates Degree preferred
Previous sales experience preferred
Must be proficient in Microsoft Word, Excel, and Outlook as well as Adobe PDF documents
Must have proficient key boarding skills, computer knowledge and experience
Reports to:
Agent Channel/Sales Manager/Operations manager
Hours: 40 hours per week (M-F) from 8:30am – 5:00pm CST (Non-Exempt) Overtime may be worked only with prior approval from a supervisor/ manager
An Exceptional Company for Exceptional People
Why watch the future happen when you can be a part of making it happen?
Business Development
Interact with business leaders across a wide range of industries as you sell our suite of energy solutions.
Project Leadership
Leverage your project management skills to help clients deploy innovative energy efficiency solutions.
Client Services
Deliver exceptional support to our nationwide customer base – and have some fun in the process.
Unlimited Potential
Why Us?
At Alternative Utility Services, you will work with some of the nation’s most talented energy efficiency experts to help shape the future of energy solutions for companies and institutions nationwide.
But connecting our clients to great energy solutions is just the beginning. The rise of eco-friendliness and cost-consciousness as key parts of energy decisionmaking for companies of all sizes continues to open exciting opportunities.
We’re expanding our team to help address these opportunities and challenges, while continuing to help organizations find creative solutions to their energy needs.
Our Values
Like a lot of companies, our team is filled with smart, talented and dedicated people.
But what really makes Alternative Utility Services feel special is our deep focus on relationships. We’ve worked hard to get where we are today largely due to the the strength of both business and personal relationships we’ve forged and maintained, and members of our team always keep that focus at the forefront of everything we do.
We’re upfront about who we are and what we offer to our clients, and we foster a sense of community within our teams to always provide the best possible energy solutions.
Our Culture
To support such an environment means an all hands on deck mentality —from engineering to sales and operations, we collaborate companywide to bring thoughtful ideas to every energy project.
Even with our continued growth, we still feel like a tightly-knit team where every perspective has value, so we look for challengers, self-motivators, and problem-solvers who are looking to smash through the status quo and instead make a positive difference.
Salary :
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