Customer Relations Assistant

Imagine working for a company that knows their employees are the key to its success, a company that provides exceptional results while being environmentally conscious and ahead of the curve in research and development; MicroCare LLC is that company. We are a trusted global provider of critical cleaning solutions with a best-in-class employee population. Currently we are searching for a Customer Relations Assistant at our New Britain headquarters.

MicroCare, LLC is an ISO 9001:2015 registered company specializing in cleaning coating and lubricating fluids used in the installation and manufacture of a broad range of products in the electronics, medical, fiber optic and metal fabricating industries. Since 1983 we have pioneered hundreds of environmentally progressive and sustainable products in response to emerging regulatory demands and our customers' evolving cleaning and coating needs.

Voted as one of the best places to work in Connecticut, two years in a row, MicroCare is a company with a heart. At all our facilities in Connecticut and across the globe, we work in a cheerful, inclusive, and collaborative environment where we respect, encourage, and support our customers, our suppliers and each other. We like to laugh; have fun and we make an important impact. 

MicroCare, LLC offers competitive salaries and benefits: Medical, Dental, Disability, 401k plan, Holiday and Paid Time Off. We strive to connect with, engage with and improve the lives of our employees, our customers, and the communities in which we operate. We are headquartered in central Connecticut accessible from both Greater Hartford and New Haven.

RESPONSIBILITES

1. Serve as the first point of contact by answering and routing all incoming company-wide telephone calls, ensuring inquiries are directed promptly and professionally to the appropriate personnel or department. 

2. Receive, sort and distribute the mail daily.

3. Provide responsive customer service support or direct inquiries for all product platforms to appropriate CRC team members.

4. Complete data entry of export documentation based on information from Shipping & Receiving; route forms for required signatures.

5. Enter shipment tracking details into the ERP system and ensure Advance Shipping Notifications (ASNs) are submitted on schedule.

6. Process sample orders in ERP using quotes and instructions from Sales/CRC and respond in CRM with order numbers and estimated ship dates.

7. Manage Certificates of Conformance (COCs) and Certificates of Analysis (COAs) per customer request and maintain organized files.

8.  Maintain organized electronic filing systems in SharePoint for invoices and customer records.

9. Assist with the annual pricing exercise by entering and formatting Excel price lists.

10. Extract and prepare contact lists for mass email communications, ensuring accuracy and appropriate distribution.

11. Support Customer Relations reporting requests to extract data from ERP, format and prepare for review. 

12. Perform regular data hygiene in ERP systems and update CRM notes on customer activity.

13. Provide backup support for CRC I by entering customer invoices into ERP, verifying shipping/tracking information, and confirming product profit margins.

14. Perform other administrative and customer support duties assigned to ensure efficient CRC operations.

COMPETENCIES/EXPERIENCE

• Independent judgment is required to plan, prioritize, and organize a diversified workload
• Ability to prioritize and work independently in every changing environment
• Respond to sense of timeliness and urgency
• Be self-directed and motivated
• Excellent verbal and written communication

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High School diploma or equivalent required.
• 1–3 years of administrative, customer service, or office support experience in a business environment; manufacturing or distribution experience a plus. 
• Excellent written/correspondence and verbal communication skills
• Highly proficient in Microsoft Office Suite and SharePoint.
• Strong collaboration skills, ability to work with different internal departments and external customers
• Efficient organizational skills, effectively managing multiple customer interactions, tracking in
• work such as filing and retrieving detailed information upon request

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

PREFERRED QUALIFICATIONS 

• Associate’s or Bachelor’s degree
• Experience in customer service, order management, or related administrative support roles
• Prior experience with Datacor Chempax, Visual Basic, CRM platforms, or other ERP systems
• Understanding of shipping, logistics, and inventory processes; familiarity with chemical product handling or regulatory requirements (e.g., SDS, DOT, IMDG, IATA, OSHA standards)

PHYSICAL/ENVIRONMENTAL QUALIFICATIONS:

• Continuous sitting
• Continuous keyboard use/ repetitive hand motion