Customer Relations Coordinator II - Seed Science Center

Position Title:

Customer Relations Coordinator II - Seed Science Center

Job Group:

Professional & Scientific

Required Minimum Qualifications:

High School diploma or equivalent and 2 years of related experience

Preferred Qualifications:

Excellent customer service skills, serving as a main point of contact and responding to questions via phone and email.

Strong attention to detail, with experience in data entry and record management.

Effective collaboration skills, with the ability to work with internal and external stakeholders.

Proficiency with MS Office Suite, Google Workspace, and general computer applications.

Experience with CRM (Customer Relationship Management) systems and LIMS (Laboratory Information Management Systems).

Job Description:

Summary

The Iowa State University Seed Laboratory is hiring for a Customer Relations Coordinator II.  Our lab has a history of excellence in seed testing, training, and customer service dating back more than 100 years. We offer cutting-edge seed analysis technologies and services for both Seed Quality and Seed Health testing. Our broad range of testing options, high throughput of samples, accurate results, and unmatched customer service—combined with years of experience and expert staff—make us a leader in the seed testing industry.

This position will be the primary contact for our Seed Lab Health and Quality testing customers. The focus will be on intake and unboxing of samples, sample data entry, answering email and phone inquiries,  reviewing, and dispersing test results efficiently.  This position is fast paced and requires attention to detail and the ability to juggle multiple projects at once.

Example of Duties

· Manage seed sample intake and documentation, including receiving and reviewing shipments, verifying sample integrity, maintaining digital records, and entering accurate Quality and Health data in the laboratory information system.

· Coordinate sample workflow and communication, monitoring sample status and proactively following up with customers and internal lab staff to resolve missing information and ensure timely processing.

· Serve as the primary customer contact, handling phone calls, emails, and in-person inquiries; providing guidance on submission requirements, testing services, timelines, and routing requests as needed.

· Manage customer accounts and records, including account setup, data maintenance, and assessing service charges for add-on requests such as special processing, additional testing, and report copies.

· Serve as the front-office point of contact, welcoming visitors, assisting with questions, coordinating tours, managing parking passes, and maintaining a clean, professional reception area.

· Support center operations and outreach efforts, including preparing outgoing shipments and assisting with marketing activities such as trade show preparation, materials shipping, and event support (travel as needed).

· May assist with other projects as requested.

Level Guidelines
• Career-level position demonstrating proficiency and knowledge of related competencies
• Works under direct to general supervision and may receive guidance on more complex assignments
• Follows established procedures for work assignments, and completes assignments which are semi-routine and may be atypical in nature
• Applies thorough knowledge to respond to inquiries and requests
• Able to resolve most problems and issues and respond to requests without escalation
• Provides guidance to students
• May provide supervision to one to two other staff or lead a small work team

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Appointment Type:

Regular

Number of Months Employed Per Year:

12 Month Work Period

Time Type:

Full time

Pay Grade:

PS804

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485.

Why Choose ISU?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as:
• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program
 

Original Posting Date:

January 23, 2026

Posting Close Date:

January 30, 2026

Job Requisition Number:

R18493