Customer Relations Lead

Do you want to work for the best employer in the area? Progress Mfg. Inc. is seeking a Customer Relations Lead. We offer competitive pay, PTO, good health insurance with a strong investment from the company, 401K, department incentive pay, and life insurance. Progress Mfg. is a friendly environment where employees are challenged, encouraged to excel, and invested in every single day. Come work for a company that values its employees and has a strong focus on producing quality products. Apply today!

DEFINITION

Responsible for the day-to-day Customer Service Department. Providing leadership and direction to the Customer Service team. Ensuring that Customer Service Satisfaction goals are met.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Supervisor Customer service team


2. Ensure all Customer service representatives are fully trained


3. Support the Customer service team. With income calls and E-mails when needed.


4. Ensure that the Customer Service Verbiage is accurate and correct.


5. Help Marketing with questions they receive from social media


6. Complete weekly IP meeting with each customer service Rep.


7. Make sure Key measurement for customer service team are met and completed.


8. Keep a 98% or higher customer satisfaction rating.


9. Review Monthly Customer survey. And follow up when needed.


10. Responsible for completing Sales orders.


11. Attend meetings as needed. (Supervisor Training, Monthly Company Meeting etc.)


12. Weekly IP Report and Meeting with Manager


13. Help drive sales through the Customer service team.


14. Support other members of sales/marketing team as needed.


15. Work with an help our Dealer Customers & Distributor


16. Ensure walk in Customer are taken care of.


17. Keep Store inventory accurate and full.


18. Help with Special/Service projects when necessary

JOB QUALIFICATIONS

Education: High School Diploma

Experience: Prior experience in customer relations & service, sales and management preferred. Prior experience in a manufacturing company preferred. Automated accounting and contact management systems expertise.