Customer Relations Representative

Description:

As a Customer Relations Representative at Mount Kisco Chevrolet, you will play a key role in providing exceptional customer service and ensuring customer satisfaction. You will serve as the main point of contact for customers, addressing inquiries, resolving issues, and offering support in a professional and timely manner. This position requires excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks simultaneously.

Responsibilities:

• Manage inbound and outbound customer interactions through various communication channels, including phone, email, and live chat


• Address customer inquiries, provide product information, and resolve complaints or concerns


• Maintain accurate customer records and update information as necessary


• Collaborate with internal teams to ensure timely resolution of customer issues


• Follow up with customers to ensure their needs are met and their concerns are resolved


• Identify opportunities for improving customer satisfaction and propose necessary changes


• Manage Courtesy vehicles

Requirements:

• Prior experience in a customer service role


• Excellent communication and interpersonal skills


• Strong problem-solving abilities


• Ability to handle stressful situations with a calm and professional demeanor


• Proficiency in computer systems and customer service software


• Ability to multitask and prioritize tasks effectively


• Fluency in Spanish preferred


• High School Diploma

Benefits:

• Competitive compensation of $18 - $20 per hour, plus monthly bonus for meeting goals


• Opportunity for career growth and advancement


• Comprehensive medical, dental, and vision insurance


• 401(k) retirement plan with company match


• Paid time off and holidays


• Employee discounts on vehicle purchases and services

About the Company:

Mount Kisco Chevrolet is a leading automotive dealership located in Mount Kisco, New York. With a commitment to delivering exceptional customer service, Mount Kisco Chevrolet has been serving the local community for over 20 years. Our team of dedicated professionals strives to provide a seamless and enjoyable car-buying experience for our customers. We offer a wide selection of new and used vehicles, as well as a state-of-the-art service center for maintenance and repairs. Join our team and be a part of our mission to exceed customer expectations. Mount Kisco Chevrolet is an equal opportunity employer and a drug-free workplace. As the fastest growing Chevy dealership in Westchester County, we are committed to hiring a diverse workforce with a dedication to delivering excellence in customer experience.