Customer Relations Specialist

Description

Customer Relations/Delivery Specialist

Reports to Store Manager

Result Statement To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and values

Experience Pharmacy, retail sales, and/or customer service experience preferred

Other Requirements Valid Driver’s License required, Dependable vehicle

Requirements

Expectations

• Promote and adhere to the mission, vision and values of Midwest Family Health
• Honest, loyal and trustworthy
• Friendly and energetic personality
• Ability to handle multiple tasks within prescribed timeframes efficiently and effectively
• Ability to take initiative to fulfill the duties and responsibilities of position
• Must be detail-oriented and able to maintain an organized workflow
• Must be committed to close follow-up and timely completion of all assigned tasks
• Possess advanced computer and data input skills
• Skilled in operation of basic office equipment such as copier, fax, and telephone
• Skilled in use of Microsoft Office, especially Excel and Word, software
• Ability to become skilled in use of Pioneer Rx software
• Must be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers and superiors in a cordial and professional manner
• Ability to use cash register and 10-key calculator with accuracy and efficiency
• Excellent math and verbal skills
• Ability to sit and/or stand for long periods of time
• Ability to climb stepladders, bend, twist and maneuver in tight spaces
• Vision and hearing correctable to normal
• Ability to lift up to 40 pounds
• Ability to read, write and speak English fluently
• Good short and long-term memory
• Recognize own limitations and seek assistance when required
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual

CUSTOMER RELATIONS SPECIALIST - PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Assist customers with the selection of merchandise
• Utilize the Point-of-Sale system to process customer purchases and payments
• Assist with the receiving, restocking, ordering and facing of merchandise
• Assist with marketing and publicity activities
• Answer phone calls
• Prescription deliveries to customers within the city limits
• Housekeeping duties, including dusting, sweeping/mopping, rotated restroom cleaning etc.

PHARMACY TECHNICIAN (POTENTIAL CAREER TRACK):

• Answer telephone and handle questions that do not require a pharmacist’s expertise or judgment
• Receive written prescriptions or telephone refill requests
• Gather information needed to prepare prescriptions
• Record information needed before prescriptions can be dispensed
• Store written prescription forms after prescriptions are dispensed
• Enter data into computer program
• Help pharmacists prepare prescriptions by counting or pouring medications, labeling containers, and pricing prescriptions
• Keep pharmacy department supplies (e.g. bottles, bags, receipts, staples, etc.) well-stocked
• Place completed prescriptions in the will-call bin
• Order, check-in, and stock the pharmacy department shelves with medications when they arrive from suppliers
• Prepare insurance claims and verify payment
• Help patients find over-the-counter medications
• Check pharmacy stock for outdated medications
• Prepare medications for nursing homes
• Maintain immunization schedules and documentation
• Schedule and prepare documents for MTM (Medication Therapy Management) appointments
• Assist with CMR (comprehensive Medication Review) appointments
• Perform housekeeping duties within the pharmacy department

OTHER:

• Use of personal vehicle is occasionally required – mileage to be reimbursed at federal rate
• Potential for future after hour on call duties (in rotation with other staff)
• Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual
• Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store