Customer Relations Specialist

Description

The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences.

Requirements

• Timely and professional communication with sales reps via phone, email and Teams
• Be well-versed in, and correctly apply, various customer pricing structures
• Create error-free shipping documents and purchase orders
• Provide excellent follow-through and follow-up on outstanding requests and action items
• Manage estimates e-mail box to ensure questions and requests from sales reps and customers are promptly addressed
• Develop and deliver error-free repair and sales quotations
• Maintain accurate work order notes and ensure changes and updates are communicated to all required parties
• Work closely with technicians across all repair lab locations as well as outside vendors to ensure turn times are met
• Review daily order status reports, identify and address issues as needed
• Work with Purchasing and Contract Specialist on pricing and availability for sales requests
• Effective partnership with other teams to ensure quote and shipping deadlines are met