Customer Relations Specialist

Essential Responsibilities

• Answer incoming calls and communicate with clients and associates regarding questions, orders and/or forwarding calls to the appropriate department.

• Input and print new orders, make changes that may include include cancelations, additions, subtractions, transfers and stop rentals.

• Enter orders into our operating software Alert IMS.

• Communicate any essential or vital information to our technical, sales, purchasing and delivery/shipping teams via appropriate communication protocols; including face-to-face discussions, inter-office phone calls, email or video conferencing.

• Follow-up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.

• Facilitate inter-office transfer of equipment.

• Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.

• Perform all reasonably assigned tasks.