Customer Relations Specialist

Glenwood State Bank is looking for a Full-Time Customer Relations Specialist to join our community banking team in Glenwood! If you enjoy helping people, building relationships, and creating positive experiences, this could be a great opportunity for you. This position is Monday through Friday, 8:00 AM to 5:00 PM, with a rotating Saturday schedule.

As a Customer Relations Specialist, you’ll play an important role in creating exceptional experiences for our customers and strengthening relationships with every interaction. You’ll provide prompt, friendly, and professional service through phone calls, live chat, and in-person interactions with both current and prospective customers. You’ll answer questions, identify customer needs, provide information about the Bank’s products and services, and ensure each customer receives the level of service they’ve come to expect from Glenwood State Bank.

This position also supports the day-to-day operations of the bank and offers a variety of responsibilities. You’ll assist with customer inquiries and administrative tasks, coordinate deliveries, sort and distribute mail, help maintain an inviting lobby environment, and support other operational needs as they arise. Following established policies and procedures while maintaining accuracy and attention to detail will be an important part of the role.

The ideal candidate is personable, professional, and genuinely enjoys helping others. Strong communication and interpersonal skills, attention to detail, organization, and the ability to manage multiple priorities are essential. We’re looking for someone who can confidently interact with customers, work independently when needed, and contribute positively to a close-knit, team-focused environment. Previous customer service or banking experience is helpful, but we’re willing to train the right person.

At Glenwood State Bank, we believe relationships matter. We’re committed to creating a work environment where employees are valued, supported, and encouraged to grow both personally and professionally. This position offers an hourly wage of $17-$22 per hour, based on experience and qualifications, along with a strong benefits package including medical, dental, and vision insurance, 11 paid holidays, paid time off, earned sick and safe time, a 401(k)/Profit Sharing Plan, and exclusive employee discounts on banking products and services.

Glenwood State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.