Customer Relationship Manager FL

About Clear Ballot Group

Clear Ballot Group is a leading provider of election technology focused on post-election audits, ballot scanning, and election transparency. We partner with election officials across the United States to deliver secure, accurate, and auditable election solutions that strengthen voter confidence and election integrity.

Clear Ballot currently supports a majority of counties in Florida and continues to expand adoption of both established and emerging election-audit technologies across the state.

Position Overview

The Customer Relationship Manager (CRM) for Florida is a hybrid, field-based role responsible for managing existing customer relationships, supporting technical deployments, and assisting with growth across smaller or emerging opportunities in the state. This role serves as the primary Clear Ballot representative for assigned Florida counties and is critical to maintaining customer satisfaction, operational success, and continued adoption of Clear Ballot solutions.

The CRM must be comfortable operating at the intersection of customer service, technical delivery, and consultative selling. This individual will regularly engage with county election officials, IT teams, and audit staff, provide on-site and remote support, conduct product demonstrations, and assist with incremental sales opportunities.

Key Responsibilities

Customer Relationship Management

• Serve as the primary day-to-day contact for assigned Florida county customers
  
  


• Build and maintain strong, trusted relationships with Supervisors of Elections, IT staff, and audit teams
  
  


• Coordinate customer support, scheduling, and on-site engagement during audit and election cycles
  
  


• Ensure customer satisfaction across implementations, audits, and ongoing operations
  
  


• Act as an advocate for customers while aligning with Clear Ballot operational and product priorities
  
  

Technical Implementation & Field Support

• Install, configure, and support Clear Ballot systems in customer environments, including:
  
  




• Servers and laptops
  
  


• Closed or air-gapped networks
  
  


• Peripheral hardware and third-party scanning devices (e.g., high-speed image scanners)
  
  




• Perform on-site setup, validation, training, and troubleshooting
  
  


• Support post-election audit operations and related workflows
  
  


• Collaborate with internal engineering and operations teams to resolve technical issues and improve deployments
  
  

Product Demonstrations & Pre-Sales Support

• Conduct product demonstrations for prospective customers, both on-site and remotely
  
  


• Clearly explain system workflows, capabilities, and operational value to technical and non-technical audiences
  
  


• Support discovery conversations and solution positioning for smaller or incremental opportunities
  
  


• Assist sales leadership by providing technical credibility and local customer context
  
  

Sales & Account Growth Support (Limited Scope)

• Support growth across smaller or uncovered opportunities within Florida
  
  


• Identify expansion opportunities within existing customer accounts
  
  


• Assist with scoping, pricing inputs, and proposal development for sale opportunities.
  
  


• Provide customer feedback and market intelligence to sales and product teams
  
  

Travel & On-Site Engagement

• Travel extensively throughout the state of Florida to customer sites, audit locations, demonstrations, and meetings
  
  


• Expect overnight and multi-day in-state travel, particularly during peak election and audit periods
  
  


• Periodic travel to other states may be required to support installations, demonstrations, or company initiatives
  
  


• Represent Clear Ballot professionally at customer offices, conferences, and industry events
  
  

Required Qualifications

• Bachelor’s degree or equivalent professional experience
  
  


• 3+ years of experience in a customer-facing role involving technology, systems implementation, or enterprise support
  
  


• Strong technical aptitude with servers, laptops, networking, and hardware integration
  
  


• Ability to install, configure, and troubleshoot complex systems in field environments
  
  


• Excellent verbal and written communication skills
  
  


• Comfortable presenting and demonstrating software and hardware solutions
  
  


• Ability to manage multiple customer relationships and priorities simultaneously
  
  


• Willingness and ability to travel
  
  

Preferred Qualifications

• Experience working with government or public-sector customers
  
  


• Background in elections, audits, compliance, or regulated environments
  
  


• Experience with document imaging, scanning systems, or data-processing workflows
  
  


• Prior experience in consultative selling, account expansion, or solutions engineering roles
  
  

Key Attributes for Success

• Professional, articulate, and confident when engaging senior election officials
  
  


• Technically hands-on and comfortable working independently in the field
  
  


• Organized, reliable, and responsive during time-sensitive election cycles
  
  


• Strong problem-solver with attention to detail
  
  


• Able to balance customer advocacy with company objectives
  
  

Why Join Clear Ballot Group

• Mission-driven work supporting election transparency and integrity
  
  


• Ownership of a critical state footprint with meaningful customer impact
  
  


• Opportunity to influence customer growth and adoption of new technologies
  
  


• Collaborative team with deep election-industry expertise