Customer Relationship Specialist

We are looking to recruit a customer relationship specialist to interact with online visitors. You will be thoroughly trained on how to interact with potential customers and existing customers using state-of-the-art live chat software. All interaction will take place online or over the phone. You will love our brand new, luxurious office space.

Pay: $12 per hour

Schedule: 15 hours per week (Monday - Friday, 3 hours each day)

Responsibilites:

• Professionally & promptly communicate with website visitors via live chat software


• Answer all incoming phone calls and handle them accordingly


• Appropriately represent the company via social media and any other communication


• Keep track of all new orders and update with tracking information, handle refunds, etc.


• Use social media to recruit new customers during downtime


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Recommends potential products or services to management by collecting customer information and analyzing customer needs.


• Prepares for customer inquiries by studying products, services, and customer service processes


• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company

• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking

Requirements:

• 45+ WPM typing speed


• Friendly customer service


• Pleasant telephone voice and a controlled, welcoming attitude at all times


• Previous customer service experience is a plus


• Highly developed sense of commitment to customer satisfaction

• Demonstrated passion for excellence with respect to treating and caring for customers.


• Ability to communicate clearly and professionally, both verbally and in writing.


• Has "thick skin" and is able to handle complaints and unpleasant customers.


• Has a pleasant, patient and friendly attitude.


• Strong decision making and analytical abilities.


• Strong detail orientation and communication/listening skills. 


• Willingness to work a flexible schedule and occasional overtime when needed. 


• Possess a strong work ethic and team player mentality

Benefits:

• Weekly paychecks


• Relaxed, casual dress code 


• Join a fast-growing company with lots of upward potential


• Employee perks in fitness (LA Fitness discounts), telecom (AT&T + T-Mobile discounts), entertainment (AMC discounted tickets), travel (SeaWorld), and much more.


• Lots of food, coffee, and other drinks stocked at all times


• Great work environment and happy culture - brand new luxury office space