Customer Repairs Supervisor

Job Description:

TTI Consumer Power Tools is seeking a Customer Repairs Supervisor at its Anderson, SC location to support the Tool Repair Department. This leadership role guides repair execution, material handling, inventory, systems, and cross-functional integration while building team capability and shaping the future of the customer repair experience. We welcome candidates whose strengths are rooted in either mechanical repair and product quality or systems, process flow, and cross-functional integration. We offer competitive wages and a comprehensive benefits package, including tuition assistance, 401(k), medical, dental, and vision coverage, vacation, and paid holidays.

Scope

The Customer Repairs Supervisor leads people and operations across customer repairs, material handling, and inventory to deliver safe, accurate, timely, and high-quality service. Depending on the team’s current needs and the successful candidate’s strengths, the role may place greater emphasis on repair execution and partnership with Product and Quality Engineering or on end-to-end process flow, systems, and integration with Customer Experience (CX), Information Technology (IT), Sourcing, and other partner teams. In either emphasis, the Supervisor is accountable for developing employees, improving performance, strengthening cross-functional execution, and preparing the operation to meet evolving customer and business needs.

Duties and Responsibilities

• Lead employees and daily operations across customer repairs, material handling, and inventory to achieve safety, quality, service, cost, productivity, and turnaround-time goals.
• Set clear expectations, assign priorities, manage performance and attendance, and foster an inclusive culture of engagement, learning, accountability, and continuous improvement.
• Coach and develop team members and leads through regular feedback, technical and process training, cross-training, succession planning, and career-growth discussions.
• Apply mechanical and product knowledge or systems and process expertise to strengthen repair capability, material flow, operational controls, and the customer experience.
• Partner with Product Engineering and Quality Engineering on new products, repair procedures, recurring failures, product enhancements, workmanship standards, quality concerns, and corrective actions.
• Partner with CX, IT, Sourcing, and other teams to improve process flow, system performance, order and data integrity, supplier or material coordination, workflow design, and operational readiness for change.
• Own material handling and inventory execution, including staffing, controls, space, replenishment, accuracy, traceability, capacity, and alignment with repair demand.
• Use operational data and performance metrics to identify trends, anticipate capacity and material needs, communicate results, and implement sustainable improvements.
• Champion safety programs and ensure compliance with quality standards, repair procedures, inventory controls, system requirements, and documentation expectations.
• Plan staffing, training, tools, systems, materials, and resources to support current demand, future growth, and department budget objectives.

Education and Experience Requirements

• High school diploma or equivalent combination of education and experience.
• Five years of operations experience in repair, refurbishment, quality, manufacturing, or a related environment.
• At least one year of formal or informal leadership experience; supervisory experience preferred.
• Demonstrated ability to coach employees, build team capability, manage performance, and lead through change.
• Strong experience in at least one of the following areas: mechanical repair, technical troubleshooting, product quality, or engineering collaboration; or systems, process flow, data integrity, workflow design, and cross-functional integration.
• Ability and willingness to develop working knowledge across both technical repair and systems/process disciplines.
• Understanding of material handling and inventory operations, controls, traceability, and their impact on repair flow and customer service.
• Strong organizational, analytical, problem-solving, communication, and change-management skills, with the ability to translate data and business needs into action.
• High attention to detail and sound judgment in a fast-paced operational environment.
• Proficiency with standard computer applications and the ability to learn and improve operational systems.

Physical Demands

• Standing for long periods of time.
• Repetitive motion.
• Frequent bending, stooping, pushing, and pulling of parts and containers.
• Frequent lifting up to 50lbs – team lifts over 50lbs.
• Able to work in various temperature conditions.

Note *** The physical and weight-lifting demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Internal Qualifications

• No final warnings
• No more than 6 attendance points
• Efficiency and Quality goals met for the previous 3 months.
• Must be in current role for 6+ months.
• Must meet all job description requirements.