Customer Retention Manager

Customer Retention Manager

Moxie Pest Control | Full-Time | Day Shift | In-Person (Priest & Broadway)
$62,000 Salary + Annual Bonus + Comprehensive Benefits + Leadership Development

At Moxie Pest Control, we believe exceptional leaders do more than manage people they inspire teams, drive performance, and create an environment where employees and customers thrive.

We're seeking a Customer Retention Manager to lead one of the most impactful departments in our organization. In this role, you'll oversee our Account Care Team, which specializes in helping customers find solutions and maintain service when they are considering cancellation.

As the Customer Retention Manager, you'll be responsible for developing Team Leads, coaching employee performance, analyzing key metrics, improving retention strategies, and protecting millions of dollars in recurring revenue across five markets. This is a highly visible leadership position where your ability to develop people, solve problems, and drive measurable results will directly influence company growth.

This is far more than a traditional customer service management role. We're looking for a leader who thrives on accountability, enjoys using data to identify opportunities, and is passionate about helping both employees and customers succeed.

If you're a dependable, positive leader who enjoys coaching others, building high-performing teams, and making a meaningful impact, we'd love to hear from you.

Why People Apply Here

? Competitive salary plus performance bonus

? Lead a department that directly impacts company growth

? Manage leaders and develop future managers

? Full benefits package

? Stable, growing company with advancement opportunities

? Leadership team that values initiative and ownership

? Positive, team-oriented culture

? Clear performance expectations and measurable goals

? Opportunity to influence operations across five markets

What You'll Actually Earn

Base salary is $62,000 annually + Annual Bonus

Performance bonus opportunities are based on retention performance, revenue protection, customer durability, and operational excellence across five markets. Strong performers who consistently drive results can earn the full bonus opportunity.

Is This Role a Fit for You?

This job will be a great fit if you:

? Enjoy coaching and developing people

? Hold team members accountable while maintaining positive relationships

? Are comfortable leading through metrics and performance goals

? Love solving problems and improving processes

? Stay calm, professional, and solutions-focused under pressure

? Have experience leading customer service, retention, sales, or contact center teams

? Are motivated by measurable results and continuous improvement

? Use data to make decisions instead of relying on assumptions

This role may not be the best fit for someone who avoids difficult conversations, dislikes accountability, struggles with performance coaching, or prefers managing tasks more than developing people.

Schedule

Monday–Friday (Daytime)

Occasional schedule flexibility as business needs require

Benefits

? 401(k)

? Dental insurance

? Health insurance

? Vision insurance

? Paid time off

? Paid holidays

? Parental leave

? Referral program

? Leadership development opportunities

Qualifications

? 3+ years of leadership experience in customer service, retention, sales, or contact center operations

? Experience coaching and developing employees

? Strong communication and conflict-resolution skills

? Ability to analyze performance data and drive improvements

? Experience managing team leads or supervisors preferred

? Home services, subscription business, or recurring revenue experience preferred

If you're a leader who enjoys developing people, driving performance, and building a culture of accountability while helping customers stay with a company they trust, we'd love to meet you.

Apply today to join the Moxie team.

Moxie Pest Control is an Equal Opportunity Employer and participates in E-Verify.