Customer Retention Representative - with Great Benefits

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

Benefits:

• Medical

• Dental

• 401(k)

• PTO

Job Summary:
The Customer Retention Representative is a full-time position currently working in the office with the possibility to have flexible work from home options long-term. This role can require office-based work or a combination of work from home and office-based work at any time based on business needs. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6pm, Sat and Sun; shift schedule will be determined at time of hire and subject to change.

Responsibilities:

• You’ll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us.

• You’ll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services.

• Along the way, you’ll also reaffirm the needs of each customer’s household and influence or solidify the why Cox products and services satisfy their needs.  

• You’ll upsell, cross-sell, and work to retain every customer with whom you interact.

• You’ll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)

• You’ll use our customer database to tailor solutions and help customers understand their billing.

Requirements:

• High school diploma, GED, or relevant work experience

• Effective communication skills

• Excellent computer skills

• Demonstrated ability to multi-task

• Excellent interpersonal skills to work effectively with teams

• Excellent ability to persuade others through indirect influence

• Ability to seek out opportunities and take initiative with little or no direction

• Demonstrated capacity to thrive in a high-change, often ambiguous business environment

**CHAT with one of our recruiters LIVE on 4/30. Copy this link to Register:**

https://app.recruitvirtual.com/events/phoenix-virtual-job-fair-4-30-24

Candidates will be considered for this position whether or not they attend the job fair.

Don’t miss this opportunity to meet Virtually with companies hiring in the Phoenix area.

PHOENIX AREA VIRTUAL DIVERSITY JOB FAIR
Tuesday, April 30, 2024
10am-12pm

Pre-Register to be ready to log in and participate on the day of the Job Fair. You will receive timely reminders and instructions for the day of the event.

COMPLETE YOUR REGISTRATION and upload your RESUME at the following LINK:
https://app.recruitvirtual.com/events/phoenix-virtual-job-fair-4-30-24

Remember, the best way to be considered for a position is to join the event and interact with the hiring managers via chat or video. Plan to attend this VIRTUAL ONLINE EVENT! (Candidates will be considered for this position whether or not they attend the job fair.)