CUSTOMER SALES REP - Urgent Role

Job Title: Customer Service Representative

Summary: Provides highest caliber of customer service and support, in a timely and accurate manner with the appropriate follow-through, to internal and external customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Receive purchase orders and review them for accuracy, completeness, correct pricing, payment terms, delivery terms.
• Check for product availability, create Sales Order in Oracle ERP and send the order acknowledgement to Customer.
• Coordinate with Customer/Sales Rep for any order amendments.
• Create required Shipping documents for Domestic Orders and send dispatch instructions to warehouse.
• Coordinate with Warehouse and transporter for timely dispatch.
• Create export shipping documents for Export orders and coordinate with Freight Forwarding Company to secure freight booking. Coordinate between Freight Forwarder and Warehouse to ensure timely dispatch.
• Create Drop Shipment Orders on India Manufacturing and coordinate with India Logistic Team for timely deliveries.
• Review Open Order reports on daily basis. For Orders not shipped on time, escalate with Supply Chain team or Warehouse to resolve the delay. Record delivery non conformances in Oracle ERP.
• Coordinate between Customer and Warehouse to process Return Orders. Follow return order procedure in Oracle ERP.
• Manage phone or email enquiries from Customer and servicing their requests or complaints in timely manner with appropriate resolutions.
• Keep records of enquiries/complaints.
• Greet customers warmly and ascertain problem or reason for calling.
• Participate regularly in the Supply Chain Coordination meetings.

Education/Experience:

High School Diploma or equivalent and three to five years of Chemical Customer Service experience, required.