Customer Sales & Service Specialist

About Us:

A Good Job Box is an innovative nonprofit start-up based in Paramus, NJ, specializing in the creation and distribution of curated and customized snack gift boxes. Our mission is to provide training and job opportunities to individuals with autism and other disabilities and spread positivity by delivering exceptional products, produced in an inclusive workplace environment.

Position Summary:

We are seeking a dynamic and enthusiastic Customer Sales & Service Specialist to join our growing team. As a Customer Sales & Service Specialist at A Good Job Box, you will be the face of our company, identifying buyers, and providing exceptional support to our customers. You will interact with customers via email, social media, chat, and phone to increase sales, resolve inquiries, process orders, and ensure a delightful snacking experience. This position reports to the Supply Chain & Operations manager and is a fantastic opportunity to be part of an innovative start-up and make a meaningful impact on the lives of individuals with autism.

Responsibilities:
Identify and engage with potential customers to build the sales pipeline.
Collaborate with the Operations Manager to set sales targets and track sales performance.
Represent A Good Job Box at community events and other sales forums.
Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
Assist customers with placing orders and billing inquiries.
Provide product information, recommendations, and troubleshooting assistance.
Address and resolve customer complaints or issues with empathy and efficiency.
Maintain accurate records of customer interactions and transactions.
Monitor customer feedback and collaborate with the Operations Manager to improve processes and enhance the customer experience.
Requirements:

Highschool diploma/GED; bachelor’s degree in business or related field preferred.
2+ years of experience in sales and customer service.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Empathetic and patient demeanor.
Ability to thrive in a startup environment.
Goal-driven.
Proficiency in using customer service software and Microsoft Office Suite.
Experience with e-commerce platforms is a plus.
Flexibility to work evenings and weekends as needed
Experience working in a diverse and inclusive environment, with a demonstrated commitment to promoting diversity and inclusion initiatives.
Working Conditions:

Full-time, 40 hours/week. Generally, Monday to Friday, 9:00 AM to 5:00 PM.
On-site role at production facility.
May require flexibility occasional evenings and/or weekend hours and flexibility to accommodate business needs.
Benefits:

Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance, HRA, retirement savings plan, tuition reimbursement/student loan forgiveness and paid time off.
Opportunity to make a meaningful impact and contribute to a socially responsible and inclusive business.

If you are passionate about customer sales, service, and snacking, we would love to hear from you! Join us in spreading positivity, one snack box at a time. Apply now to be our inaugural Customer Services & Sales Specialist by submitting your resume and a brief cover letter outlining why you are the perfect fit for this role.

Please note

- Applications submitted without a personalized cover letter about why you are applying for this position will not be considered.

Alpine Learning Group is an equal opportunity employer committed to fostering an inclusive and diverse workplace environment. We believe that diverse perspectives drive innovation and lead to better outcomes. We actively encourage individuals from all backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability status, to apply for positions within our organization. We are dedicated to providing equal opportunities for all qualified candidates and creating a welcoming atmosphere where every employee feels valued and respected.