Customer Satisfaction and Performance Coordinator

Company : Bayside Auto Group

Job Description - Customer Satisfaction and Performance Coordinator

Bayside Ford in King George, Virginia is a high-performing, customer-focused automotive dealership committed to delivering exceptional service and exceeding expectations. We’re looking for a dedicated Customer Satisfaction & Performance Coordinator to help drive our customer experience forward and maximize our potential through strategic follow-up, lead response, and data management.

Why Choose Us? Competitive compensation plans, benefits packages, and all the tools you will need to be successful. If selected, we offer:

Outstanding, competitive pay plan
Medical, dental and vision benefits
401K with employer match
Paid Time Off (PTO)
** Compensation to vary based on experience and qualifications.

Essential Functions:

Track and improve key CRM KPIs:
- Lead response time
- Capture & contact rates
- Appointment set, show, and sold metrics
Manage structured follow-ups at 20, 30, and 60 days
Conduct CSI follow-ups and help boost review scores
Launch and manage mass call/text/email campaigns
Analyze performance data and provide team support

Qualifications:

Automotive or BDC experience is preferred, but NOT required
Strong phone, people, follow-up, and organizational skills
Ability to work with data and meet performance targets

EOE - M/F/V/D

Original job Customer Satisfaction and Performance Coordinator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Satisfaction and Performance Coordinator

Job Description - Customer Satisfaction and Performance Coordinator

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