Customer Service

Description

Hayfield Window & Door is a growing manufacturer of premium quality vinyl windows and consistently ranks as a Top 100 Window and Door Manufacturer in North America. We are looking for a Customer Service Specialist that has window and door product knowledge, confidence, accountability, trustworthy, honesty, professional presence, persistence, ability to listen, and maintain customer relationships.

Hayfield Window and Door benefits include:

• Medical, Dental and Vision insurance
• 401(k) plan
• Vacation pay
• Sick Days and Paid Holidays

Monday to Friday 8am to 5pm Office Hours 

Onsite/Office Position

Job Summary: Provides superior customer service on Hayfield Window and Doors. 

Essential Job Responsibilities

• Interact with customers in a respectful manner by providing relevant information which creates mutual understanding of any corrective action needed. 
• Research customer service and product quality issues to independently determine the right action needed to resolve the problem at hand. 
• Self-manage assigned work schedules and work orders, dependably schedule appointments with customers and coworkers. 
• Complete and submit required paperwork that is neat, accurate, thorough and timely. 
• Keep team members informed as needed of customer interactions & actions taken. 
• Follow established Hayfield Window and Doors processes, making recommendations for process improvement. 
• Ensures material is available to perform on-site service work. Keep service area neat and organized.
• Inventory service stock area of warehouse; request material replenishment as needed.

Entry Level Qualifications:

• 4-5 years of previous customer service experience
• Technical degree or Associates of Arts degree preferred
• Ability/Willingness to build relationship with customers
• Ability to analyze customer needs…analyze situations and act accordingly
• Think clearly and act quickly
• Excellent written and verbal communication skills
• Able to work under pressure and change priorities while working with interruptions
• Self-motivated, stress and pressure resistant, as well as a quick learner
• Positive, upbeat, and professional attitude with customers and co-workers
• Strong decision-making and organizational skills
• Detail oriented team player with superior follow through
• Great listening and negotiation skills
• High energy, great attitude

Requirements

Requirements

• Proficiency in Microsoft applications such as Word, Excel and Outlook
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Ability to lift a minimum of 15 pounds
• Prolonged periods sitting at a desk and working on a computer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are  required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Hayfield Window and Door Co. is an equal opportunity employer.