Customer Service

Description

Provides superior and quality customer service. Provides customers efficient and accurate transaction processing. Sells the Bank’s products and services. A customer service individual is often the initial contact with customers and as such is a critical position within the bank and an important member of the branch team.

Normal hours: 8:00 AM to 5:00 PM, Monday through Friday with a one-hour lunch break and two fifteen-minute breaks during the day.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Promote and maintain positive relations with all contacts, customers and potential customers.

2. Comply with all department and company policies and procedures.

3. Contribute to the fulfillment of company objectives and goals.

4. Perform as a team member in allocating and coordinating the work flow.

5. May be asked to train new employees and answer co-worker questions.

6. Will be involved in receiving, verifying, and distributing cash. Must be accurate with counting, balancing and documenting numbers, etc.

7. May be asked to open new accounts, close accounts, update accounts, issue debit cards, assist customers with account issues and will admit customers to safe deposit boxes.

8. May operates a teller’s window to serve the bank’s customers by:

a. Accepting retail and/or commercial deposits, verifying cash and

endorsements and giving customers their receipts.

b. Identifying customers and cashing checks, or referring customers to an

officer for authorization to cash checks

c. Accepting savings deposits and withdrawals, verifying signatures

d. Providing additional customer services including Cashier’s Checks,

Personal Money Orders, Savings Bonds, Gift Cards and Travelers

Cards, Stop Payments, and Holds.

e. Balances cash daily

f. Accepting payments for all loans

9. May be responsible for bank opening/closing.

10. Open and Close Vault.

11. Promote positive relations with co-workers and supervisors. Keep an open mind and positive attitude.

12. Promotes the bank’s products and services; consistently cross-sells bank products at every opportunity.

13. Makes concentrated effort to solve customer problems.

14. Follows teller over/short policy.

15. Position may require sitting and or standing for extended periods of time depending on if they are helping numerous customers in a window or dealing with new accounts or other duties at a desk.

16. All other duties as assigned.