Customer Service

CUSTOMER SERVICE REPRESENTATIVE NEEDED.

CRM systems, Microsoft office experience.

SUMMARY  no relocation must be local  or easy commute 
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.  Successful, long established manufacturing company. Peekskill NY area.  DYNAMIC FAST PACED FRIENDLY ENVIRONMENT.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Manage incoming calls and emails from designated customer accounts
• Identify and assess customers’ needs to achieve satisfaction
• Process customer inquiries including quotes, orders, RMAs, complaints using Epicor ERP system
• Respond promptly to customers with accurate, valid and complete information regarding order status, delivery, changes and all related matters by using Epicor ERP system
• Work together with sales, engineering and production to resolve customer complaints and assist in providing appropriate solutions and alternatives.
• Maintain customer and contact records in CRM system.
• Follow communication procedures, guidelines and policies

QUALIFICATIONS

• High School Diploma
• College Degree a plus
• 1-2 years in Customer Service or Sales Support role
• Familiarity with CRM systems and practices
• Proficiency in Microsoft Office

PROFESSIONAL SKILLS

• Strong interpersonal communication skills, both written and verbal.
• Strong organizational skills
• Flexible and self-motivated
• Ability to multi-task, prioritize and manage time effectively
• Eagerness to satisfy the customer