Customer Service

Posting closes on WEDNESDAY 04/1/26 at 5:00 p.m. Pacific Time

Join our Team at Klean Kanteen

At Klean Kanteen, we’re more than a bottle company — we’re an independently-owned, mission-driven crew working to eliminate single-use waste and inspire people to bring their own. As a Customer Service representative, you will be a critical connection point between our customers, sales team, and internal partners. You’ll deliver exceptional service, support sales growth, and ensure our sales operations run smoothly—from first inquiry to final order.

What You’ll Do

Champion Our Mission & Values

• Be an advocate for Klean Kanteen’s mission in every interaction with customers, partners, and staff


• Actively support and embody Klean Kanteen values of Respect, Responsibility, and Fun


• Participates in the team’s development plan and pursues their own professional growth


• Follows departmental processes and procedures; measures progress against objectives and performance targets 

Customer Service

• Deliver exceptional service across all customer touchpoints (phone, email, chat, and in-person)


• Answer calls in a prompt and helpful manner


• Respond to inquiries with strong product knowledge and a solutions-oriented mindset


• Resolve customer issues in a timely and thoughtful manner


• Communicate effectively across departments to ensure quick resolution and alignment


• Share customer feedback and insights with internal teams to improve products and processes


• Know when to escalate issues while maintaining ownership of the customer experience


• Backup other areas of customer service as needed

Wholesale Customer Service

• Provide high-quality support to dealers, distributors, rep agencies, and internal sales teams


• Process all orders in an accurate and timely manner


• Maintain dropship portals (process orders, enter tracking, submit invoices, etc.)


• Serve as a key liaison between customers, reps, channel managers, and internal departments


• Support rep groups in effectively using the B2B platform, providing guidance and troubleshooting as needed


• Participate in regular meetings with channel managers to align on performance, priorities, and growth strategies

Systems, Data & Administration

• Maintain accurate customer and order data across ERP (SAGE), B2B, and EDI systems


• Process orders accurately and on time


• Keep detailed records of customer interactions, inquiries, and resolutions


• Generate summaries and provide updates to management as needed


• Use vendor portals and EDI systems to manage account requirements and transactions


• Continuously identify opportunities to improve processes and increase efficiency

Vendor Compliance & Operations Support

• Apply vendor compliance and shipping requirements to ensure accurate order fulfillment


• Maintain and share updated vendor compliance and shipping guidelines with internal teams


• Partner cross-functionally with Sales, Sales Operations, and Operations teams to support execution and growth


• Support special projects and initiatives as assigned

Who You Are

• Customer-First: You genuinely enjoy helping people and go the extra mile to create positive experiences


• Detail-Oriented: You take pride in getting the details right and keeping things organized and accurate


• Collaborative: You thrive working across teams and building strong relationships with partners and teammates


• Proactive: You don’t wait to be asked—you anticipate needs, spot opportunities, and take action


• Solution-Oriented: You approach challenges with curiosity and a “let’s figure it out” mindset


• Adaptable: You stay calm and focused in a fast-paced environment and can shift priorities when needed


• Tech-Comfortable: You’re confident navigating systems and learning new tools quickly


• Mission-Aligned: You’re inspired by Klean Kanteen’s commitment to sustainability and want to be part of something bigger

What You Bring

Knowledge & Skills

• Strong written and verbal communication skills


• Exceptional customer service skills and a passion for helping others


• Ability to manage multiple priorities in a fast-paced environment


• Strong attention to detail and organizational skills


• Problem-solving mindset with the ability to think quickly and act decisively


• Ability to work independently while collaborating across teams


• Proficiency in Microsoft Office; experience with CRM and ERP systems (SAGE preferred)


• Understanding of shipping methods (UPS, USPS, etc.) and vendor compliance requirements

Education

• High School Diploma or G.E.D. required

Experience

• 3–5 years of customer service or related experience preferred

Tools You’ll Use

• Desktop PC, standard office equipment (printers, fax, copiers)


• Shopify, SPS, SAGE ERP, Starship, UPS.com

Work Environment

• Standard office or cubicle environment


• Requires sitting for long periods and regular computer use


• Occasional bending, reaching, and lifting up to 30 lbs. as needed

Why You’ll Love Working at Klean

• Join a passionate, purpose-driven company making a real impact on the planet


• Be part of a workplace culture that values Respect, Responsibility, and Fun — with a whole lot of heart


• Work in a collaborative, transparent environment where your ideas are valued


• Help spread the Klean Kanteen movement worldwide!

Klean Kanteen is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are ADA compliant, follow a veterans’ preference policy, maintain a drug-free workplace, and welcome team members who share our passion for leaving the world better than we found it.