CUSTOMER SERVICE

Position: Customer Service Representative

Job Type: (Remote)

Jonesbororealtycompany is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a leading real estate company in the Jonesboro area, we are committed to providing exceptional service to our clients and we need a dedicated individual to help us achieve this goal.

Responsibilities:

- Serve as the first point of contact for customers, answering inquiries and providing information about our services and properties

- Respond to customer complaints, issues, and concerns in a timely and professional manner

- Maintain a positive and friendly attitude while interacting with customers, ensuring a positive experience for all

- Process rental and property management applications, including conducting background and credit checks

- Coordinate with various departments to schedule property showings and open houses

- Assist with marketing efforts, including creating and distributing promotional materials and managing social media accounts

- Keep accurate records of customer interactions and transactions

- Stay up-to-date on industry trends and developments to provide knowledgeable and informed customer service

- Collaborate with team members to improve overall customer satisfaction and retention rates

Requirements:

- High school diploma or equivalent; Bachelor's degree in business, marketing, or a related field is preferred

- Prior experience in customer service or a related field is a plus

- Strong communication skills, both written and verbal

- Excellent problem-solving and decision-making abilities

- Ability to work independently and in a team environment

- Proficient in Microsoft Office and other relevant software

- Knowledge of real estate industry is a plus

- Must be able to work full-time and have a flexible schedule, including weekends and evenings if needed

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a self-motivated and customer-focused individual looking to join a dynamic and growing company, we encourage you to apply for this exciting opportunity.