CUSTOMER SERVICE

Job Title: Customer Service Representative

Job Type: (Remote)

Jonesbororealtycompany is a leading real estate company in Jonesboro, providing top-notch property management and real estate services to clients. With a strong commitment to customer satisfaction, we are dedicated to providing exceptional service to our clients and tenants.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service and support to our clients and tenants. You will act as the first point of contact for any inquiries and concerns, ensuring prompt and efficient resolution.

Key Responsibilities:

Respond to customer inquiries via phone, email, and in-person in a timely and professional manner

Provide accurate information about our services, properties, and policies to clients and tenants

Handle and resolve customer complaints and concerns with empathy and professionalism

Maintain a positive and friendly attitude towards customers at all times

Update and maintain customer records and databases

Collaborate with other departments to ensure a seamless customer experience

Assist with rental applications and lease agreements

Conduct property tours for potential tenants

Collect and process rental payments

Perform administrative duties as assigned by the management team

Qualifications:

High school diploma or equivalent; post-secondary education in a related field is an asset

Minimum of 1-2 years of experience in customer service or a similar role

Excellent communication and interpersonal skills

Strong problem-solving and conflict resolution abilities

Proficient in Microsoft Office and other relevant software

Knowledge of property management and real estate industry is a plus

Ability to multitask and work in a fast-paced environment

Strong attention to detail and organizational skills

Must be able to work flexible hours, including evenings and weekends if necessary

We Offer:

Competitive salary and benefits package

Opportunities for growth and advancement within the company

A supportive and collaborative work environment

Ongoing training and development opportunities

Employee discounts on rental properties and services

If you are a customer service-oriented individual with a passion for real estate, we would love to hear from you! Apply now to join our dynamic team at Jonesbororealtycompany and help us provide exceptional service to our valued clients and tenants.