Customer Service

Are you the One?

If you are a Customer Service Agent with experience greeting customers with a friendly welcome and be helpful to customers, vendors, and co-workers. If you feel comfortable asking customers if they are interested in purchasing additional items (suggestive “plus” selling), this may be the opportunity for you!

Primary Functions

• Exposed to cold or hot temperature extremes performing in the walk-in cooler, freezer, and/or outdoors


• Bend at waist with some twisting during the workday


• Clean interior/exterior areas (trash disposal, bathrooms, spills, etc.)


• Grasp, reach, and manipulate objects with hands continuously throughout the day. (This requires eye-hand coordination, and may occasionally require climbing a ladder to store/retrieve materials or place/remove signs)


• Occasionally lift and/or carry up to 60 pounds from ground to waist (to replenish fountain syrups, ice, etc.) Push/pull with arms up to a force of 20 pounds (utilizing a hand-truck, sweep and mop the floors, etc.)


• Routinely lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory levels on the shelves, in the cooler and freezer, etc.)


• Stand, stoop and/or walk for an entire shift


• Accurately complete daily paperwork


• Properly ring up all sales on a cash register, accurately count back change, handle money, checks and other types of payment received for products sold


• Efficiently perform multi-function operations of all store equipment (fuel pumps, measure fuel tank levels, etc.)


• Maintain property and equipment to ensure customers have a safe shopping experience

The ideal candidate:

• Have the ability to communicate (orally and in writing) in English


• Capable of being at work as scheduled to relieve prior shift employees


• Experience in retail sales preferred


• Legally eligible to work in the United States


• Reliable transportation to and from the store
  

What are we looking for?

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Follow Company Loss Prevention and Safety Procedures, such as wearing suitable clothing for safety purposes, and not working outside at night, etc.


• High School diploma or equivalent of the same


• Multi-task, detail-oriented, remain service-centric


• Must be able to work alone.


• Comply with all standards.


• Manage time effectively


• Communicate with guests and co-workers in a friendly and helpful professional manner.


• Work as a team member


• Assist with guest issues, being professional, and maintaining a hospitable caring attitude.


• Well-groomed and professional appearance.


• Effective communication skills.


• Good listener.


• Emphatic and tolerant.


• Rational, prudent, and practical.