CUSTOMER SERVICE

Position: Customer Service Representative

Job Type: (Remote)

Dayton Roger's is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a full-time member of our team, you will work Monday through Friday to provide exceptional service to our valued customers.

Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner

- Provide accurate information about products and services

- Process orders and returns efficiently

- Maintain customer accounts and records

- Work closely with other departments to resolve customer issues

- Keep up-to-date with product knowledge and company policies

- Identify and escalate priority issues to the appropriate team member

- Strive to meet and exceed customer satisfaction goals

- Continuously seek opportunities to improve the customer experience

Requirements:

- High school diploma or equivalent

- Previous customer service experience preferred

- Excellent communication and problem-solving skills

- Ability to multitask and work in a fast-paced environment

- Proficiency in Microsoft Office and other relevant computer programs

- Strong attention to detail and organizational skills

- Positive attitude and willingness to learn

- Ability to work independently and as part of a team

- Flexibility to work occasional evenings or weekends as needed

We offer competitive salary and benefits, as well as opportunities for growth and advancement within the company. If you are a driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity with Dayton Roger's.