Customer Service

GlassesUSA.com has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting-edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.

We are looking for a Customer Experience & Billing Specialist to assist our customers with all their billing needs. The CX Billing Specialist responsibilities include resolving customer queries, recommending solutions and solving billing inquiries and issues. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. Ultimately, you will help establish our reputation as a company that offers exceptional customer experience during all sales and after-sales procedures.

Qualifications:

Two years minimum customer service experience required.

Understanding of how CRM systems work.

Proficiency in the Google Suite and Microsoft Suite.

Excellent communication and problem-solving skills.

Multi-tasking abilities are a must.

Experience handling invoices and billing

Experience with refunds is a plus

Experience in customer service/support/sales or a similar role via live chat, phone, and email is a plus.

Familiarity with our industry is a plus.

Experience using help desk software is a plus.

Familiarity with eCommerce and/or Optical Industry is a plus.

Responsibilities:

Responding to customer queries in a timely and accurate way via email, phone, live chat, and messaging.

Diagnosing customer billing issues or requests, solving problems, and helping with queries about their order.

Complete tickets based on priority and SLA protocols.

Handling VIP customers - including order creation, refund calculations, ticketing, and resolving customer issues by phone.

Completing daily tasks assigned.

Leading and developing special projects and initiatives.

What we're looking for:

An individual with a high attention to detail.

Patience when handling tough cases.

An Individual that is great with numbers and has an analytical mindset.

Great customer service organization - deliver WOW to our customers.

An individual that prioritizes teamwork.

Someone who is dependable and reliable.

Willingness to actively contribute to and lead improvement initiatives.

Benefits:

Entitlements to the company's benefits policy

Paid time off

Sick days

Life Insurance

Disability Coverage

Referral Program

Various other benefits via TriNet

Job Type:

Full-time. On site.

College Park, GA (Greater Atlanta Area)

Schedule:

Monday-Friday

9-Hour Shifts, rotating shifts from 9:00 AM-6:00 PM up to 12:00 PM-9:00 PM

Pay Details: $17.00 to $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.