CUSTOMER SERVICE

AKG is the cooler place to work! We are a privately owned manufacturing company located in Mebane, NC. Our 100+ year old business is growing within the heat exchanger industry and we are looking for result driven, goal oriented and enthusiastic individuals who want to grow with and within the organization. AKG offers more than Medical, Dental and Vision benefits; we offer company paid plans of STD, LTD, Life Insurance, the 401k Match is top notch and there is an onsite Cone Health clinic for health concerns.

AKG is searching for a driven and passionate problem solver to serve in the customer service position. This opportunity offers the ability to gain excellent experience within the customer service field, and build a personal connection with various AKG customers. This position will report into the office in Mebane for an 8am- 5pm shift.

The Customer Service Representative will serve as the primary point of contact for customers, handling a range of functions including processing orders, managing changes and cancellations, providing information, and ensuring excellent customer service. This role requires a strong attention to detail and the ability to work effectively with other departments, such as production and shipping, to fulfill customer needs and meet company goals.

Minimum Qualifications:

1. Two (2) year associate degree OR Three (3) years prior work experience as a Customer Service Coordinator OR Combination of above plus on-the-job training by qualified AKG trainer.

Knowledge, Skills and Abilities:

1. Ability to use various computer programs.

2. Must have great attention to detail.

3. Must be able to complete necessary tasks in timely manner

4. Must be able to multitask

5. Must have prior experience with SAP

Supervisory Responsibilities:

None

Essential Functions:

1. Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customers.

2. Achieve and maintain rapport with customers and work to give them the best possible service.

3. Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensure that correct codes are used for retrieving and inputting information in SAP

4. Retrieve customer information stock/part status and the status of purchase orders to make changes and update the customer

5. Handle the needs of sales engineers and customers.

6. Work closely with expeditors in production and shipping. Responsible for providing delivery information to setup shipments

7. Manage customer information by revising details in either customer portals or SAP

8. Process and send customer acknowledgments and terms and condition. Prepare credit and debit memos for invoices

9. Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.

10. Attend customer account meetings as needed

11. Adhere to all policies, procedures, and/or requirements set forth in AKG’s environmental management system (EMS).

12. Regular physical attendance is a requirement for this position. Refer to AKG attendance policy in the Information Handbook for Employees.

Physical Demands:

1. Must be able to sit ( 70% ) , stand ( 20% ) and walk ( 10% ) of the time.

2. Must be able to lift up to 20lbs ( 5% ) of the time.

Work Environment:

Corporate office environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.