Customer Service Admin

POSITION SUMMARY: 

Responsible for handling front office duties including greeting guests, answering phones, handling company inquiries, sorting and distributing mail, distribution of customer orders, keying of sample requests, etc.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Answers incoming telephone calls, determines purpose of call and forwards call appropriately


• Receives, sorts, and routes mail and processes outgoing mail


• Routes and processes inbound/outbound Fed-Ex/UPS shipments


• Respond to PO Status’ and invoice requests


• Assist with training/meeting set ups, will require OT


• Keys all sample requests for inside and outside sales force, with valid approval 


• Keys specialized customer orders


• Inventory office supplies making manager aware of ordering needs


• Stock/Replenish coffee stations / Responsible for upkeep of conference rooms/kitchen


• Identify opportunities for improvement within the department and/or organization

PERFORMANCE CRITERIA:

• Sense of integrity and commitment to customer satisfaction


• Passion for excellence with respect to treating and caring for internal and external customers

• Ability to resolve complaints by communicating with other departments or lines of business


• Ability to organize and manage multiple priorities


• Pleasant, patient, and friendly attitude


• Remain flexible regarding job assignments


• Detail oriented and good communication/listening skills


• Possess a strong work ethic and team player mentality


• Occasional overtime when needed

QUALIFICATIONS/EDUCATION:

• Minimum of one (1) year office / related experience


• Basic knowledge of Microsoft Office 


• Ability to work independently of direct supervision


• High School diploma or equivalent


• Excellent telephone personality skills