Customer Service Admin

We're looking for motivated, engaged people to help make everyone's journeys better.
Position is responsible for FAC, IFBL, data entry, and reporting processes, and is also be responsible for payroll relief management clerical support and interfacing with customers.
Main Duties and Responsibilities:

Partners with various levels of management to understand business objectives and identify corresponding IFBL & FAC's needs; implements strategies to support and improve quality.
Helps drive unit-wide quality strategy programs and processes.
Partners with operations and training functions to identify training needs and provide input on training approaches and content.
Partners with operations to identify and use the 8D process to resolve flight attendant comments.
Ensures that daily, weekly, and monthly reports are completed accurately and in a timely manner.
Receives and responds to customers inquiries relating to flight attendant comments.
Works directly with the customers during IFBL disputes and visits to the unit.
Communicates flight attendant comment reporting verbally and visually to the operational staff and management.
Data entry of flight attendant comments.
Other duties as assigned by management.
Qualifications

Education:

High School diploma or equivalent is required
Associate's degree preferred
Work Experience:

1 year of customer service experience in a manufacturing environment
1 year of data entry experience
Technical Skills:

(Certification, Licenses and Registration)

Strong Microsoft Office experience, especially Word, Excel, and PowerPoint
Working knowledge of operations
Presentation skills
Language / Communication Skills:

Must have excellent written and verbal communication skills
Job Dimensions

Geographic Responsibility:

Unit

Type of Employment:

Full-time / Part-time

Travel %:

None

Exemption Classification:

Non-Exempt

Internal Relationships:

External Relationships:

Work Environment / Requirements of the Job:

Budget / Revenue Responsibility:

(Local Currency)

Organization Structure

Direct Line Manager (Title):

GM or Mgr, Ops

Dotted Line Manager (Title, if applicable):

Number of Direct Reports:

n/a

Number of Dotted Line Reports:

n/a

Estimated Total Size of Team:

2

gategroup Competencies Required to be Successful in the Job:

Thinking -

Information Search and analysis & problem resolution skills
Engaging -

Understanding others, Team Leadership and Developing People
Inspiring -

Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving -

Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with

integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver

excellence

as a team
We have

passion

for our work and we pay attention to the little details
We foster an environment of

accountability , take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone's day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:
06/26/2024

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!