Customer Service Advisor

Remote Type:

You belong at a company that treats you like an Owner!

Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.

Join a team that takes care of you.  Here are some ways we do that:

• Competitive Pay and Performance-Based Bonuses

• Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)

• 401(k)

• Training and Tuition Reimbursement

• Work/Life Balance

• Paid Holidays and Time Off

• Health and Wellness Benefits

• Tool Benefits, PPE/Uniforms, Safety Boot Program

• Life and Short Term Disability paid for by company

How You'll Make a Difference

You'll be the central point of communication between our customers, technicians, and internal teams. Your ability to coordinate service work, keep customers informed, and support operational excellence will help ensure repairs are completed safely, efficiently, and with an outstanding customer experience.

What You'll Do

• Coordinate and dispatch service technicians, monitor repair progress, and proactively communicate schedules, updates, approvals, and completion details with customers.

• Manage service-related documentation, including work orders, purchase orders, invoices, maintenance agreements, and repair records to ensure accuracy and timely processing.

• Track technician productivity, support performance improvement efforts, and help maintain service department KPIs and operational goals.

• Partner with Sales, Parts, Rental, Accounting, and other teams to deliver seamless service solutions and exceptional customer support.

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What You'll Bring

• Strong customer service, communication, and multitasking skills with the ability to build trust and maintain positive relationships.

• High attention to detail, excellent organizational abilities, and confidence working in a fast-paced environment with shifting priorities.

• Experience coordinating service operations, processing work orders, invoices, purchase orders, or similar administrative responsibilities.

• Proficiency with Microsoft Office applications and the ability to learn and navigate business systems effectively.

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Why You'll Love Working with Us

• Join a company that values integrity, teamwork, safety, and taking care of people.

• Build a meaningful career where your contributions help customers succeed every day.

• Work alongside hardworking teammates who support one another and take pride in what they do.

Job Details

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