Customer Service Advisor

Job Overview

Location: Kansas City Metro (Overland Park, KS, with occasional assistance at our Independence and Lee's Summit locations)

Shift Hours: 8am-5pm Monday - Friday and Saturdays from 9am - 1 pm with 1 Saturday off per month. 

The Midwest Tinting Customer Service Advisor creates sales by interacting with potential customers either in person, on the phone or online through the CRM. The CSA greets customers and asks questions to determine service needs, and to provide sell and upsell opportunities by emphasizing value added solutions. The CSA creates proposals; conducts follow ups and schedules services. They will also assist Accounting through invoicing and payment collection, daily reporting and cash count. The CSA reports to the Site Manager and the Customer Service Supervisor.

We're Looking for Someone Who Is...

The ideal candidate is organized, detail-oriented, and enjoys educating customers on product options while helping them choose the best solution for their needs. 

• Friendly, outgoing, and professional.
• A strong communicator with excellent active listening skills.
• Reliable, accountable, and honest.
• A team player who enjoys helping others succeed.
• Self-motivated and eager to learn.
• Able to remain calm and organized in a fast-paced environment.
• Comfortable recommending products that genuinely benefit the customer.
• Delivers outstanding customer service with strong active listening skills and thorough product knowledge.

Responsibilities

• Recommend value-added products and services based on customer needs.
• Maintains professional standards of work ethic, reliability and communication.
• Delivers outstanding customer service with strong active listening skills and thorough product knowledge.
• Provides proposals to customers for all price quotes and educate customers on window tint, paint protection film (PPF), ceramic coatings, vinyl wraps, and related services.
• Answers phones and assists customers with proposals and scheduling. 
• Responds to online leads with proposals and follow up phone calls, text messages, emails.
• Greets customers at check in for appointment to confirm services and answer questions. 
• Gives consultations with display to assist customers with product selection and upsell options.
• Communicates effectively with back of house to facilitate schedule progression.
• Maintain lobby area to enhance customer experience.
• Completes other tasks as assigned by the Site Manager, Operations Manager or CSA Supervisor.
• Create invoices, collect payments, balance the cash drawer, and complete daily sales reports.

Why Join Midwest Tinting?

• Upselling bonus opportunities
• Consistent, year-round employment
• Health, Dental & Vision Insurance
• Paid Time Off after one year
• Retirement plan with up to a 3% company match
• Ongoing product and sales training
• Opportunities for career growth and advancement
• Work with an experienced team that values respect, accountability, and teamwork
• Join a company celebrating 50 years of serving the Kansas City community

Qualifications

• Must have at least 2 years of sales experience (automotive industry experience preferred)
• Valid driver's license with clean driving record.
• Ability to see color 
• Reading comprehension
• Computer skills and strong note taking, documentation, communication skills, both verbal and written.
• Analytical and problem solving skills 
• Comfortable using computers and learning new software programs.
• Basic math and cash-handling skills.
• Strong organizational and multitasking abilities.
• Excellent problem-solving skills and attention to detail.
• Strong work ethic- Take initiative to expand industry knowledge and skills- be reliable, accountable and honest.
• Professional and effective communication in customer service through active listening, note taking and response. 
• Math skills including counting change, addition, subtraction, multiplication, division.

Special Position Requirements 

• May be required to work overtime and on weekends.
• Stay up to date on all products and services.
• Be able to clearly explain offerings to customers and staff.
• Be adaptable to changing priorities and site needs.

Work Requirements 

• Frequently lift and carry up to 30 pounds; Frequently bend, stoop, squat or twist.
• Frequently standing or walking.
• Repeatedly grasp, push/pull, or perform other finger and hand manipulations.