Customer Service Advisor (Automotive Sales Experience Required - Lemont)

Job Title: CUSTOMER SERVICE REPRESENTATIVE

Position Purpose: To ensure customers receive efficient and professional claim service assistance with regard to any glass problems on his/her vehicle.

Job Responsibilities:

• Answer incoming calls and return phone messages to assist customers.


• Initiate phone calls to insurance companies on behalf of customers to set up their rock chip claim.


• Invoice work orders to insurance companies and to customers. Refund invoices when applicable.


• Print and review detailed sales reports at close of each day.


• Print and review the daily work order reconciliation report for previous day.


• Process all credit card payments.


• Follow up on open work orders daily.


• Verify from original documents that all claims have been processed.


• Communicate with customers who requested service during an unavailable period.


• Send no coverage, no contact and final notice letters to customers when applicable.


• Research and solve all customer problems or complaints.


• Research and process collection calls.


• File original work orders, customer letters, and invoices.


• Follow all policies and procedures as outlined in the Employee Handbook.


• Other duties as requested or assigned, including vehicle maintenance when needed. 

Job Requirements/Competencies:

• Basic computer skills for accurate data entry.


• Communication skills required to assist customers.


• High energy, self starter.


• Organizational skills to complete tasks in a timely manner.


• Weekend work and some holiday work required.

Education/Experience:

High school diploma with 2 years customer service related experience in an automotive field; bilingual is a plus.