Customer Service Agent

Full time position

Starting rate: $19.00

Benefits package available

General Responsibilities:

The role of the Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within Concourse E and F.  Customer Service Agents will provide assistance or information as passengers proceed through the International/Domestic Terminals at HJAIA. This includes Customs and Immigration areas, as well as, Transportation Security Administration (TSA) Checkpoints.   

Major Responsibilities and Functions:

• Provide airport and passenger information to facilitate the efficient movement of passengers through Security Checkpoints.
• Assist passengers at various locations throughout Concourses E and F. 
• Provide assistance to incoming international passengers with Automated Passport Control Kiosk.
• Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information. 
• Create a dependable and efficient communication system catering to the public, airline tenants and Customs and Border Protection officers.    
• Provide information and assistance to employees and passengers, as required.
• Other duties as assigned.

Qualifications:

• Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.  
• Skill in effective oral and written communication.
• Ability to establish and maintain good working relationships with other TBI employees, airline employees and Customs and Border Protection officers.

Physical Effort:

Walking and standing for extended periods of time is required throughout the course of daily activities. Ensure that pedestrian traffic is moving and unobstructed.  

Mental Effort:

Position involves sensitive encounters with passengers, airline employees and Customs and Border Protection officers and requires a sense of responsibility to provide the most accurate information.  Stress associated with responding to/solving problems with the travelling public.  Operations are dynamic and situations may require immediate attention.  This position has high exposure to the public and requires a professional approach and demeanor under all conditions.  It also requires a genuine willingness to assist persons with a wide range of requests and needs.