Customer Service Agent

Description

We are seeking a Customer Service Agent to join our team. In this role, you will be responsible for providing support to our customers and helping them troubleshoot any issues they may be experiencing with their solar systems. You will play a critical role in ensuring our customers are satisfied with their solar systems and the services we provide.

Responsibilities:

• Respond to customer inquiries and provide support via phone, email, and chat.
• Document all customer interactions and technical issues in our CRM system
• Work closely with our installation and maintenance teams to ensure prompt resolution of technical issues
• Collaborate with cross-functional teams to improve the customer experience

Benefits:

We offer a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include:

-Medical Insurance: We provide competitive medical insurance options, including various plans to meet your specific needs. Coverage includes preventive care, doctor visits, prescription medications, and more.

-Dental Insurance: Our dental options cover routine check-ups, cleanings, orthodontics, and procedures, helping you maintain your oral health.

-Vision Insurance: Our vision plan provides coverage for routine eye exams, lenses, frames, and contact lenses to keep your eyesight in top condition.

Additional benefits may include:

- Life Insurance, Voluntary STD/LTD, FSA/HSA, and other voluntary plans

- Paid Time Off (PTO)

- Employee Assistance Program (EAP)

We are committed to providing a benefits package that supports the health, financial stability, and work-life balance of our employees. Join our team and be part of a dynamic company committed to excellence in insulation installation and customer satisfaction!

Requirements

Experience in the solar or renewable energy field, preferred but not required