Customer Service Agent

Skytanking Aviation Services Inverness Ltd offers ground handling services to both Scheduled & Charter flights operating to and from Inverness Airport, including customer, baggage and aircraft handling.
As a Customer Service Agent your role includes:

• Processing customers at the check-in desk: tagging of baggage, checking validity of travel documentation (passports & visas),seat allocation, issuing boarding cards, collecting airline fees. To be fully conversant with the policy and procedures of our contracted airlines.
• Flight boarding: checking of boarding passes, check all hand baggage complies with airline regulations.
• Flight arrivals: processing Customers from the aircraft to the terminal building in a safe and controlled manner, dealing with Customer queries including misplaced bags.
• Office duties include telephone enquiries, flight administration, misplaced bags, flight enquiries and the update of the Flight Information Display Screens.

We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. While prior experience in customer service is preferred, it is not mandatory as comprehensive training will be provided.

Essential Skills and Attributes

• Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
• Team Player: Strong collaboration skills and the ability to work effectively within a team.
• Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
• Tech Proficiency: Competency in using computer systems and software.
• Resilience Under Pressure: Ability to perform calmly and efficiently in a high-pressure, time-sensitive environment.

Shift Pattern

This role involves shift work, including weekends and Bank Holidays.
You must be flexible and be able to work a varied shift pattern of 37.5 hours per week which includes early starts (04:30am approx), late finishes (10:30pm approx) and weekends, early/late shifts are subject to a shift allowance.

Requirements

To meet regulatory and operational standards, all applicants must:

• Provide 5 years of checkable references to ensure background verification.
• Submit a clear criminal record check. (Basic Disclosure Scotland).
• Have the right to work in the UK.
• A driving licence and access to a vehicle is essential.

We are committed to creating a supportive and rewarding work environment. Our benefits include:

• Comprehensive on-the-job training to equip you with all necessary skills.
• Uniform provided for a professional appearance.
• Free on-site parking, ensuring convenience for your commute.
• Additional leave entitlements.
• Employee Assistance program.