Customer Service Agent

 Provide top-notch service to our customers over the phone, via email and online chat. This position requires someone who is outgoing, organized, friendly and who enjoys interacting with consumers to answer questions, solve problems and provide education while maintaining our company’s reputation for high-quality service.  

The duties performed in this position require technical knowledge of Browning and Winchester firearms products. Avid hunting and shooting experience will provide a solid background allowing the agent to answer questions posed during a technical call. Additional on-the-job product training will be provided through printed literature, product classes and sales meetings.

 ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING:

1.  Learn and maintain updated technical knowledge of Browning and Winchester firearms including outdoor- style products.

2.  Provide information and instructions about these products to customers.

3. Make product and service suggestions to meet the customer’s specific needs.

4. Ensure all service calls from customers result in returned phone calls, follow through, and resolving issues.

5. Adapt and use new technologies as needed.

6. Learn all Browning and Winchester products in order to process customer questions and sales orders.

7. Attend consumer/dealer shows as needed.

8. Perform other duties as assigned.

EDUCATION/EXPERIENCE:

· A high school diploma or equivalent. 

· 1-3 years customer service experience.

· Experienced MS Office Suites user plus Oracle database knowledge is useful.

· Hunting and/or shooting experience.