Customer Service Agent

Job Title: Customer Service Return Agent (CSA)
Location: Sixt Rent a Car – Indianapolis International Airport
Schedule: 2 PM – 10 PM, Sunday through Thursday
Pay: $17/hour

About the Role:
Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.

Key Responsibilities:

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  Greet returning customers with professionalism and a positive attitude.

  
  


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  Inspect returned vehicles for condition, cleanliness, and compliance with company standards.

  
  


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  Accurately process rental returns, including payment reconciliation and documentation.

  
  


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  Address customer questions, concerns, or complaints with courtesy and efficiency.

  
  


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  Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.

  
  


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  Maintain accurate records and assist with reporting as required.

  
  


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  Support team members and perform additional tasks to help maintain smooth operations.

  
  


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  Promote a safe, clean, and compliant work environment.

  
  

Qualifications:

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  Excellent communication and customer service skills.

  
  


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  Positive, friendly, and team-oriented attitude.

  
  


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  Detail-oriented with strong organizational skills.

  
  


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  Ability to work in a fast-paced environment and handle multiple tasks efficiently.

  
  


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  Previous customer service or rental experience is a plus.

  
  


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  Valid driver’s license with a clean driving record required.

  
  

Perks & Benefits:

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  Paid Time Off (PTO) & Holidays

  
  


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  Medical, Dental, and Vision Insurance

  
  


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  401(k) with Company Match

  
  


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  Life & Disability Insurance

  
  


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  Career Advancement Opportunities

  
  


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  Tuition Reimbursement

  
  


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  Training & Development

  
  


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  Service Awards

  
  

About the Tom Wood Group:
Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:

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  Humbly Confident

  
  


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  Passionately Driven

  
  


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  Sincere Desire to Help Others

  
  


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  Uncompromising Integrity

  
  

Employment Requirements:
Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.