Customer Service Agent

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a customer-focused Customer Service Representative to provide exceptional support and ensure every customer has a positive experience. This role is ideal for individuals who enjoy helping others, solving problems, and building lasting customer relationships.

Responsibilities

• Provide accurate information about products and services.
• Resolve routine customer concerns promptly and professionally.
• Maintain accurate records of customer interactions.
• Build positive customer relationships through outstanding service.
• Identify customer needs and recommend appropriate solutions.
• Support customer satisfaction and service quality initiatives.
• Collaborate with team members to achieve service goals.
• Follow company policies and customer service standards.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and problem-solving abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and collaboratively.
• Reliable and detail-oriented.

• Competitive salary ($45,000–$50,000 annually)
• Career growth opportunities
• Professional development and ongoing training
• Collaborative and supportive work environment
• Paid time off
• Health, dental, and vision insurance
• Retirement savings plan
• Employee assistance program
• Work-life balance
• Performance recognition programs