Customer Service Agent

As a member of our passenger services team, you will be responsible for assisting our passengers at ticket counters to ensure they are properly checked in as well as their luggage. You will also assist in the gate area where passengers’ documents need to be verified prior to boarding their aircraft. Other responsibilities in the gate area include making announcements, checking baggage, and assigning seats.

Essential Duties and Responsibilities:  

• Comply with the Location’s attendance/tardiness standards.


• Computerized check-in of passengers for international and domestic travel.


• Designate seat assignments.


• Verify documentation for international and domestic flights.


• Ensure correct boarding passes are provided to each passenger for the assigned charter flight.


• Verify ticket and seat reservations.


• Match manifest to on-board count


• Assist with various governmental agency requirements.


• Connect and disconnect Jetway/stairs as necessary.


• Announce arrivals and departures as necessary.


• Assists with baggage tagging and baggage claim reports.


• Maintain current knowledge of all flight times during shift.


• Provide information to customers.


• Maintain liaison with Airlines and Customer Representatives and Ground Handlers.

Essential Skills and Qualifications:

• Must be at least 18 years of age.


• Posses/maintain a valid Driver’s License and other FAA required identification/seals.


• Must be able to speak, read, and write in English.


• Must pass pre-employment drug test.


• Must be available and flexible to work variable shifts including, weekends and holidays.


• Work is done indoors and outdoors – must be comfortable working in all weather conditions.


• Able to continuously lift, push and pull up to 70 lbs.

Education

High School or better