Customer Service Agent

At Skillbridge Academy, we are committed to helping individuals and organizations unlock their full potential through innovative learning solutions and professional development programs. Our team is driven by a passion for excellence, collaboration, and continuous growth. We believe that investing in people creates stronger businesses, stronger communities, and greater opportunities for success.

Skillbridge Academy is seeking a professional and customer-focused Customer Service Agent to join our growing team in Los Angeles. In this role, you will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive experience throughout every interaction.

The ideal candidate is organized, detail-oriented, and committed to delivering outstanding service while supporting the company's mission and goals.

Responsibilities

• Respond to customer inquiries in a professional and timely manner.
• Provide accurate information regarding services, programs, and company policies.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain detailed and accurate customer records.
• Process customer requests and follow up to ensure satisfaction.
• Collaborate with internal departments to address customer needs effectively.
• Assist with administrative tasks related to customer support operations.
• Contribute to maintaining a positive and service-oriented environment.

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Strong organizational and time-management skills.
• Ability to multitask and prioritize responsibilities effectively.
• Problem-solving mindset with attention to detail.
• Proficiency with computer systems and standard office applications.
• Ability to work both independently and as part of a team.
• Positive attitude and commitment to professional excellence.

• Competitive salary ($35,000 – $39,000 annually).
• Career growth and advancement opportunities.
• Ongoing professional development and skills enhancement.
• Supportive and collaborative work environment.
• Comprehensive training and onboarding.
• Opportunity to work with a dedicated and mission-driven team.
• Stable full-time employment with long-term growth potential.