Customer Service Agent

At JACO Rehab, our mission is to empower our patients by providing individualized, innovative, and intelligent care! We pride ourselves on providing one-on-one care to our patients, which focuses on manual therapy and exercise. We first opened our doors in 1998, and have since grown to four locations: Honolulu, Waikele, Mililani, and Kapolei. Over the years, we have helped thousands of people in Hawaii get back to doing the things they love most because we offer one-on-one physical therapy, injury prevention programs, and performance services for runners, paddlers, and other athletes. 

We are seeking a friendly, organized, and detail-oriented Customer Service Assistant to support our physical therapy clinic in a hybrid work model. This role is the first point of contact for patients and plays a critical role in delivering an excellent patient experience. The ideal candidate is comfortable being on screen communicating with patients and managing administrative tasks with accuracy and empathy.  

Job Duties:

• Greet patients virtually while providing outstanding customer service
• Answer phones
• Electronic Scheduling
• Data Entry
• Verify current personal and financial information
• Maintain patient charts and electronic medical records
• Verify insurance benefits
• Charge tickets
• Collecting, posting, and depositing patient payments
• Faxing, filing, and performing any other duties as assigned

• High school graduate or equivalent
• Previous experience in customer service, medical front office, administrative support, or virtual assistance
• Excellent telephone skills
• Proficient in Word and Excel
• Previous experience with medical software preferred
• Available and flexible with your hours
• Close attention to detail
• Time Management and Organizational skills
• Team player attitude and energetic with a focus on excellent customer service
• Reliable internet connection and a quiet, professional home workspace

Compensation: $20 -23 hourly, depending on experience level

• 401k
• Multiple opportunities for professional development, specialization, and leadership
• Corporate discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment
• Investment from a company that wants you to succeed and thrive