Customer Service Agent

Title: Customer Service Agent 

Job Type: Full-Time 

Location: Hawthorne, CA 

FLSA: Non-Exempt 

Pay: $20/hr.

Who we are: 

Advanced Air, LLC is an innovative, service-oriented aviation company headquartered in Hawthorne, California. We were founded in 2005 by our President, Levi Stockton, as an FAA approved, Part 135, On-Demand Air Carrier focused on superlative aircraft management and on demand charter. 

Today, Advanced Air maintains a fleet of 30 aircraft, operated in both scheduled and on-demand service, and a diversified portfolio of flying services in turboprop aircraft, business jets and regional passenger jets. Serving more than 12 communities in the southwestern United States, Advanced Air has a deep commitment to operational excellence and metered, sustainable growth. Our successful growth is driven by our adherence to our core values of safety, integrity, teamwork, transparency, fulfillment, and respect. We are in this business for the long run and take a disciplined, thoughtful approach to growth opportunities. 

About the Role and about You: 

The Customer Service Agent position will be based in Hawthorne, CA. The incumbent of this role is responsible for providing excellent customer service by handling information inquiries, reservations, ticketing, passenger check-in, baggage check-in, and problem resolution for all Advanced Air (AA) passengers and potential passengers/guests. 

We take pride in providing exceptional customer service that goes above and beyond the ordinary in hospitality and transportation services. 

You are highly motivated, organized, attentive to detail, communicate well, and focused on candidate experience. 

What you will do: 

• Responsible for resolving customer requests, questions and needs ensuring the best use of resources to accomplish these tasks in a high pace environment. 
• Must be able to handle customer complaints and maintain a professional attitude
  Answer and direct calls at the multi-line phone station in a courteous and professional  
  manner. 
• Operate office equipment, including but not limited to air-to-group radio, ground radios, airport access control, computers and multiline phones as required. 
• Coordinate customer service order requests and maintain database to ensure data is accurate. 
• Complete daily fuel log, invoice fuel tickets and settle truck sheets. 
• Serve as a concierge between customers and various airport departments and vendors. 
• Assist customers with hotel reservations, ground transportation, catering, local  
  attractions/activities and other functions. 
• Periodically inspect and maintain facilities, including lobby, front counter, and restrooms 
• Transport passengers and/or pilots to and from requested locations such as hotels, restaurants, commercial airport, etc. 

What we are looking for: 

• Must have authorization to work in the U.S. 
• Must have valid CA Driver’s license and clean driving record. 
• 2+ Years of Customer Service Experience. 
• Experience with Microsoft Office products including Outlook, Word, and Excel. 
• Excellent communication and problem-solving skills. 
• Ability to push/pull/lift 50 lbs. for extended periods of time. 
• Ability to work efficiently under time constraints. 
• High School diploma or GED equivalent. 

Special Requirements: 

• May be required to push/ pull ground service equipment weighing approximately 5,000 lbs. 
• May be required to obtain a Secured Identification Display Area (SIDA) badge for certain airports.  
• Will be required to meet all local airport and TSA requirements.  
• Must be able to work flexible hours including evenings, weekends, holidays, and overtime, as needed. 
• Must be able to pass an FAA Drug and Alcohol testing, background checks and submit to random drug test when required. 

Why you should work with us: 

We can tell you all about how great we are, but you probably want to know what is in it for you, so we have compiled a list of our standout benefits: 

• Competitive salary  
• 401k plan (with dollar-for-dollar employer match up to 4%) 
• PTO and Sick Time (PTO provided to full time employees) 
• 100% Company Paid Health Insurance including Medical, Dental, Vision & $15,000 in life insurance (Full-Time Employees) 
• Easy to use Flight/Travel Benefits; current contracts include Delta, Alaska, and Southwest 

Tentative Schedule Requirements: TBD

FYI:

We believe a diversity of perspectives and experiences is what makes a strong team. The stronger our team, the closer we are to our mission. So come join us! We are looking for people of all genders, races, ethnicities, orientations, abilities, and disabilities to come sit at our tables and fly our planes.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently stooping, climbing, bending, kneeling, lifting (minimum 50 lbs.) and operating machinery with repetitive motions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment includes working outdoors and in all weather conditions. May incur exposure to constant or intermittent sounds of a pitch or level significant enough to cause marked distraction or possible hearing loss while performing operations on the airfield ramp. Exposure to fumes, dust, loud noise, and outdoor weather conditions.

Selection Guidelines:

Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.