Customer Service Agent

About Us

Moodreact is a full-service maintenance company supporting homes and businesses with expert electricians, appliance repair technicians, plumbers, and skilled general labor teams.We handle the tough jobs, the technical work, and the details others overlook—always with professionalism, safety, and efficiency in mind.

Job Summary

We are seeking a friendly and motivated Customer Service Agent to support customer interactions, answer questions, and provide information about products and services. This role is ideal for individuals who enjoy helping people, communicating clearly, solving problems, and developing valuable professional skills in a team-oriented environment.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Answer customer questions regarding products and services.
• Identify customer needs and provide appropriate solutions.
• Provide accurate information and timely assistance.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly when appropriate.
• Maintain accurate records of customer interactions and activities.
• Address routine customer concerns and escalate issues when necessary.
• Support customer engagement and business development activities.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Comfortable interacting with customers in person.
• Strong listening and problem-solving abilities.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or similar roles is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Ongoing mentorship and coaching