Customer Service Agent

POSITION DESCRIPTION

Customer Service Agent

20260505

SUMMARY OVERVIEW

The Customer Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers, assisting with inquiries, and offering support with check-in and boarding processes. The Customer Service Agents must ensure compliance with airline policies, security regulations, and safety procedures, while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience, contribute to maintaining a positive airport environment, and uphold high standards of customer service excellence.

RESPONSIBILITIES

Greet and assist passengers at the airport with check-in, boarding, and general inquiries

Provide accurate information on flight schedules, gate assignments, and airport services

Handle passenger check-in and baggage processing efficiently and courteously

Assist passengers with self-service kiosks and online check-in procedures

Effectively resolve customer issues and complaints in a professional and timely manner

Make announcements and keep passengers informed about flight changes and boarding times

Ensure compliance with all airline and airport regulations and procedures

Handle the boarding process, including verifying travel documents and issuing boarding passes

Coordinate with ground staff and crew to ensure a smooth passenger experience

Process ticket sales, upgrades, and re-bookings as needed

Maintain a thorough knowledge of frequent flyer programs and other customer loyalty services

Collaborate with security personnel to ensure passenger safety and security

Keep the work area clean, organized, and stocked with necessary materials

Participate in ongoing training and development to enhance customer service skills

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Must be legally authorized to work in the country of employment.

Communicate effectively in English (reading, writing, speaking)

One year of customer service experience

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

Must be able to reach with arms and grasp with hands

Must be able to push, pull

Must be able to crawl and crouch, at times, in confined tight spaces

Must be able to bend, stretch, squat, kneel

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)  

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

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