Customer Service Agent

Company Description

Job Description

Sixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:
Exceptional interpersonal and relationship building skills
Strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Ability to manage stressful or unusual situations to maintain good customer service
What you will do: Welcome all customers as they arrive on the lot
Ask about their experience with Sixt, recording feedback to improve future rental experience
Make sure customers have all personal belongings from the vehicle
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use proper statement to determine if vehicle is being returned with full tank of gas
Advise and review rental charges, providing an accurate receipt to the customer
Provide information regarding transportation to the airport terminal if applicable
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Work in outdoor weather conditions including direct sunlight, rain, heat or cold
Perform other job duties as assigned to meet the business needs
Qualifications

About you: High school diploma or GED
Minimum 1-year customer service experience
Must be at least 21 and have a valid driver's license with a clean driving record
Basic computer navigation skills and knowledge of Microsoft Office applications
Ability to work 40 hours per week including day and/or evening hours
Likely to require at least 5-10% travel, some of which may be by airplane
Must be willing to wear company uniforms
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages is a plus

Additional Information

Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.

At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer - Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.

The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.

Come join our team! Apply now.

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!

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